topic Gift Card Confusion in Archived content

Gift Card Confusion

Originaluip — Wed, 20 Mar 2013 18:06:28 GMT

Case #: 00594967

Greetings,

I recently received a Spotify gift card, and wanted to use it to activate premium mode. I had previously tried the free month of premium, and did not know that my credit card information was stored. I accidentally billed the credit card when my intention was to use the gift card (I expected the next page to be a 'how would you like to pay' page but instead it just auto-billed me). I have now added the card and it states that my account will remain premium until 2013-05-20.

Is it possible to remove one month of service and refund me the 10 dollars?

Re: Gift Card Confusion

Peter__ — Wed, 20 Mar 2013 18:14:24 GMT

Hey! Welcome to the community 🙂

Is the case number you have posted from a reply when you got in touch using the contact form?

If so, someone will get back to you as soon as possible 😉

Peter

Re: Gift Card Confusion

Originaluip — Wed, 20 Mar 2013 18:18:52 GMT

Awesome Peter, thank you very much!

Re: Gift Card Confusion

Sam — Wed, 20 Mar 2013 18:20:39 GMT

Originaluip - Your case has come through, you should hear something back soon.