endless issues -PLEASE HELP

user-removed — Mon, 25 Mar 2013 11:57:10 GMT

are you guys for real?

AFTER AN ENDLESS CHAIN OF EMAILS WITHOUT A FULL RESOLUTION OF THE PROBLEMS LISTED HERE

reference 596461

1) all my previous playlists have been cancelled - I expect to get them all back
2) my subscription status is still listed as annual, and I only want to pay monthly -please fix this
3) my account is still linked to the name of "*********" who I believe is the person who hacked my account - how is that even possible?)

I have now received this mail below. can you PLEASE FINALLY GET THIS SORTED????? THIS IS UTTERLY RIDICULOUS PLEASE SORT MY ACCOUNT FOR GOOD i AM TIRED OF WASTING MY TIME!!!!!!

Hi there,

Thanks for taking the time to get in touch with us here at Spotify,

unfortunately we have had a few problems with our help-case creation system recently and as such we may not have received your recent request for help.

To ensure that you get the help you need please first check our FAQs at

http://support.spotify.com/

If you would like to contact us directly please use our online contact form, which can be found at

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

Kind Regards

Spotify Customer Service

Kind Regards

Spotify Customer Service

reference 596461

so now my account has now been disabled (again) and I have received a mail from your German website (attached), informing me that paypal has reversed the payment.
I have been asked to quote reference 596461 if that would happen.

furthermore I would like to understand why
1) all my previous playlists have been cancelled - I expect to get them all back
2) my subscription status is still listed as annual, and I only want to pay monthly -please fix this
3) my account is still linked to the name of "*********" who I believe is the person who hacked my account - how is that even possible?

Re: endless issues -PLEASE HELP

Peter__ — Mon, 25 Mar 2013 15:29:02 GMT

I have escalated this topic to the community staff for you.
Hopefully someone will be able to look into this soon 😉

Peter

Re: endless issues -PLEASE HELP

Sam — Mon, 25 Mar 2013 17:47:17 GMT

Hi Fed,

I'm sorry about the hassle. I've had a look into it, and it appears that Nab is on the case. He'll get back to you again shortly.

Let us know how you get on.

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endless issues -PLEASE HELP

Re: endless issues -PLEASE HELP

Re: endless issues -PLEASE HELP