topic Re: Gift Card Disappeared? in Archived content

Gift Card Disappeared?

TMac650 — Tue, 26 Mar 2013 15:05:50 GMT

What Gives?

I put in a code for a $30 Gift Card, it was accepted and showd that I had a credit last month. But this month

I get a charge on my Pay Pal account for $9.99??!?! I log into my Spotify account and the Gift Card is no where to be found!

Since it took the gift card code just fine I tossed the card out. This is BS!!!

Re: Gift Card Disappeared?

Peter__ — Tue, 26 Mar 2013 15:13:52 GMT

@TMac650 wrote:

What Gives?

I put in a code for a $30 Gift Card, it was accepted and showd that I had a credit last month. But this month

I get a charge on my Pay Pal account for $9.99??!?! I log into my Spotify account and the Gift Card is no where to be found!

Since it took the gift card code just fine I tossed the card out. This is BS!!!

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look into this a little closer for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Gift Card Disappeared?

TMac650 — Wed, 10 Apr 2013 19:29:52 GMT

Well its been two weeks and no reply from anyone (other than an automated Email) This is ******* crap! I'm going to let my subscription expiere and warn everyone I know that this service steals your money if your not careful!

Re: Gift Card Disappeared?

Peter__ — Wed, 10 Apr 2013 20:19:09 GMT

Do you have a case number from when you got in touch and I will see if I can get someone to chase it up for you?

Peter

Re: Gift Card Disappeared?

TMac650 — Wed, 10 Apr 2013 21:03:52 GMT

00607727

Re: Gift Card Disappeared?

Peter__ — Wed, 10 Apr 2013 21:10:46 GMT

Okay, what I have done is escalating this to the community staff for you.

Someone will be able to look into this for you.

Peter

Re: Gift Card Disappeared?

Sam — Thu, 11 Apr 2013 14:29:42 GMT

TMac650 - It looks like my colleague, Olly, sent you a reply a couple of weeks ago. Have you not seen this at all? Is it in your junk folder?

Re: Gift Card Disappeared?

TMac650 — Thu, 11 Apr 2013 15:24:55 GMT

Thanks for getting back to me, I'm sorry I overlooked the email reply.

I have replied to Olivers email with answers to the question he asked.

it seems that I somehow have a couple of accounts.

I usually log into Spotify using my Facebook account, could that be the issue?

Thanks,

Tracy

Re: Gift Card Disappeared?

Sam — Thu, 11 Apr 2013 15:54:21 GMT

Hi Tracy,

It could be, yes. Don't worry though, we'll get to the bottom of it.

You should hear back soon.