cancleing and giving up if i cant find a solution soon {solved}

oleary730 — Fri, 29 Mar 2013 02:04:37 GMT

i just sighned up for 30 day premium trial and when i try to play music on phone or pc tells me i need to be premium when i am

all the sudden started working after almoast an hour might wana include in the details somehwere upgrade takes time...

Re: cancleing and giving up if i cant find a solution soon {solved}

Taylor — Fri, 29 Mar 2013 18:01:52 GMT

Hi,

Although it says your premium will start immediately, it can't literally be immediately. This is dueto the fact that not just you would be pressing the button for the trial, and when you press it, your request must go to the servers, be processed, and be implemented to your acccount. This all takes time, and if the servers are busy (i.e. receiving lots of requests), then it will take time for your request to get through, like if a website is busy, it will take a long time to load/download the file you selected.

Also, please note yesterday the internet was generally slow, due to hackers running a huge DDoS attack on a anti spam company: http://www.bbc.co.uk/news/technology-21954636

Feel free to let me know if there's anything else I can do to help 🙂

Anthony

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cancleing and giving up if i cant find a solution soon {solved}

Re: cancleing and giving up if i cant find a solution soon {solved}