topic Unwanted double payment in Archived content

Unwanted double payment

Bogus — Sun, 31 Mar 2013 14:09:13 GMT

Hello,

A few days ago, I purchased Premium for 1 month and it charged me two times. I have 2 different receipts in my email with 2 different ordernumbers. I would like my $10 back please. I hope this will be resolved quickly.

R. Trenning

Re: Unwanted double payment

Taylor — Sun, 31 Mar 2013 15:21:24 GMT

Hi,

Please submit a support ticket using the contact form, which can be found here: https://www.spotify.com/about-us/contact/

You will need to include your account details (username+password), and the fact you are receiving 2 bills (which is probably due to the fact that you accidentally signed up twice). This way your problem will be fixed faster hopefully.

Feel free to let me know if there's anything else I can do to hlep 🙂

Anthony

Re: Unwanted double payment

Peter__ — Sun, 31 Mar 2013 14:33:46 GMT

No need to ever submit your password in plain text via the contact form or by email. Spotify would never need that information. 😉

Peter