topic Re: My playlists went missing in Archived content

My playlists went missing

jefher21 — Mon, 01 Apr 2013 21:24:22 GMT

I was in the middle of listening to music off spotify last friday and all of a sudden spotify shut down and when i cam back on a few minutes later all my playlists were gone as if i had just created a new account. Not sure what happened...any help is much appreciated. Thanks!

Re: My playlists went missing

alexvilla — Mon, 01 Apr 2013 22:41:58 GMT

hi,

I got a similar problem. i listened to music at my desktop pc with spotify. i checked my mobile phone playlists and they were all gone - all of a sudden. So i logged off at my desktop pc and logged in again - all gone too 😕

I use spotify premium.

Ty4any help

Re: My playlists went missing

Peter__ — Mon, 01 Apr 2013 22:43:29 GMT

Hey! Welcome to the community 🙂

It sounds like you might have accidentally created and logged into a duplicate account.

Try following the steps outlined in this post and see if they can get you back into your original account. If not, there is a link in that post to get in touch with the Spotify team directly.

Peter

Re: My playlists went missing

alexvilla — Mon, 01 Apr 2013 23:26:14 GMT

Thanks for the welcome and the fast help. But it doesnt work for me. I created my account only ~2 months ago. I tried to make a dublicate account, to not log in with facebook everytime. Maybe thats the problem?

edit: thanks for your advice. I send a support. hopefully, you're not right and someone can help me 🙂

thanks anyway for your help!

Re: My playlists went missing

Peter__ — Mon, 01 Apr 2013 23:07:04 GMT

Possibly, it is hard to say without being able to look at your account. I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to track down where all of your playlists have gotten to 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter