topic Re: Help with iphone 5 application in Archived content

Help with iphone 5 application

msf786 — Tue, 02 Apr 2013 13:37:46 GMT

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from selected artists. Thanks!

Re: Help with iphone 5 application

Peter__ — Tue, 02 Apr 2013 13:40:25 GMT

@msf786 wrote:

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from selected artists. Thanks!

Hey! 🙂

Have you only just recently upgraded?

If so, I would suggest you have a read at and try the steps outlined in this post.

Peter

Re: Help with iphone 5 application

msf786 — Tue, 02 Apr 2013 13:43:08 GMT

No, I have been a premium user for about 2 months now, but I have had account issues, I some how created two accounts when I joined, I then requested the cancellation of one, and I haven't been able to get the iphone app to recognize my premium status since. I am just now getting around to resolving the issue 😄

thanks for the help just the same!

Re: Help with iphone 5 application

Peter__ — Tue, 02 Apr 2013 13:44:59 GMT

@msf786 wrote:

No, I have been a premium user for about 2 months now, but I have had account issues, I some how created two accounts when I joined, I then requested the cancellation of one, and I haven't been able to get the iphone app to recognize my premium status since. I am just now getting around to resolving the issue 😄

thanks for the help just the same!

No worries 😉

What is your subscription status on your online overview when you log in using the same details you do on the iPhone?

I would try uninstalling and reinstalling the application anyways just incase it has got a bit stuck!

Peter

Re: Help with iphone 5 application

msf786 — Tue, 02 Apr 2013 13:49:58 GMT

No luck, I reinstalled the app and restarted my phone. 😕

Re: Help with iphone 5 application

Peter__ — Tue, 02 Apr 2013 13:52:55 GMT

@msf786 wrote:

No luck, I reinstalled the app and restarted my phone. 😕

Did you check your subscription status on the page I linked to above?

Peter

Re: Help with iphone 5 application

msf786 — Tue, 02 Apr 2013 14:01:28 GMT

Derp/Score, I seem to have had both accounts canceled, probably as per my request, I will see if this fixes the situation. Thanks!

Re: Help with iphone 5 application

Peter__ — Tue, 02 Apr 2013 14:02:55 GMT

No probs, if you need anymore help just post back 😉

Peter