topic Re: Problem with card. in Archived content

Problem with card.

Bridgeyxox — Tue, 02 Apr 2013 15:05:29 GMT

So today I decided to buy myself a new gift card *Mind you, which was less than 2 hours ago*, I have been using spotify since end october, always bought one of those cards where you could pick from download 10 songs, spotify unlimited or premium for one month.

I haven't bought one of those cards back during the end of feb and begin march.

So what I've tried is filling in my codes for the past half an hour, on two different laptops, and it didn't even say redeemed or whatever.

When I click on 'Go Premium' and then go to the e-card one it doesn't even load, I get back to the old screen of picking a card. When I try to click on paypal, same thing..

I have even tried tthis on my regular pc, and it still does nothing.

Does anyone else have this problem, or is this able to get fixed?:/

Re: Problem with card.

Taylor — Tue, 02 Apr 2013 15:08:20 GMT

@Bridgeyxox wrote:
So today I decided to buy myself a new gift card *Mind you, which was less than 2 hours ago*, I have been using spotify since end october, always bought one of those cards where you could pick from download 10 songs, spotify unlimited or premium for one month.

I haven't bought one of those cards back during the end of feb and begin march.

So what I've tried is filling in my codes for the past half an hour, on two different laptops, and it didn't even say redeemed or whatever.

When I click on 'Go Premium' and then go to the e-card one it doesn't even load, I get back to the old screen of picking a card. When I try to click on paypal, same thing..

I have even tried tthis on my regular pc, and it still does nothing.

Does anyone else have this problem, or is this able to get fixed?:/

Hi, and welcome to the Spotify community!

Firstly, please make sure you are attempting to redeem using this link: https://www.spotify.com/redeem/

If it still doesn't work, feeel free to submit a support ticket on the contact form.

Anthony 🙂

Re: Problem with card.

TheNicklao — Tue, 02 Apr 2013 15:09:40 GMT

I'm having the same problem here! They must have a problem right now - hope they fix it soon.

Re: Problem with card.

Bridgeyxox — Tue, 02 Apr 2013 15:09:49 GMT

I've tried the redeem for the past half hour and it doesn't seem to work for me, which is really odd because before it used to work and all..

Re: Problem with card.

Taylor — Tue, 02 Apr 2013 15:12:56 GMT

@Bridgeyxox wrote:
I've tried the redeem for the past half hour and it doesn't seem to work for me, which is really odd because before it used to work and all..

Hi,

Probably a problem with the website or server, they were having a problem with changing payment types earlier today.
Just sit tight, and hopefully they will get round to fixing it soon! Don't worry, your gift codes don't devalidate quickly, and the time only starts when you redeem them.

Anthony 🙂

Re: Problem with card.

Bridgeyxox — Tue, 02 Apr 2013 15:20:56 GMT

Let's hope it is, especially since I'm going outdoors soon and I always enoy having spotify on my phone when I go out for a jog.. So I could listen to my own music instead of listening to myself running. Now I can't even get on the regular site. Guess they are taking everything down right now to fix it all, I hope. ;x