topic BHNXLQ4D65T in Archived content

redeem code

Bandicoo — Tue, 02 Apr 2013 20:34:41 GMT

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

Re: redeem code

Peter__ — Tue, 02 Apr 2013 20:39:49 GMT

Hey! Welcome to the community 🙂

There is an ongoing website issues at the minute, don't worry the Spotify team are on it 😉

Peter

Re: redeem code

Bandicoo — Tue, 02 Apr 2013 20:44:54 GMT

Nice:) Good luck 😄

Re: redeem code

raymann9601 — Tue, 02 Apr 2013 21:04:07 GMT

I had the same problem, almost thougt i had wasted my money.

'luckily' i'm not the only one having this problem

and good luck solving it! 🙂

Re: redeem code

Carelina — Wed, 03 Apr 2013 06:14:46 GMT

Great.. i thought i'm the only one with the problem..

Hopefully it can be fixed soon!!

Re: redeem code

kdawg — Wed, 03 Apr 2013 11:59:37 GMT

any idea when it will be fixed?

Re: redeem code

Taylor — Wed, 03 Apr 2013 12:08:15 GMT

@kdawg wrote:
any idea when it will be fixed?

Hi,

Just saw another thread on this, they seem to think it's working again. Have you tried deleting the cache etc on your browser? or an entirely different browser for that matter?

Anthony 🙂

Re: redeem code

kdawg — Wed, 03 Apr 2013 12:42:51 GMT

I have done both, still doesn't work. Some other threads say the problem is continuing for them, and that they are waiting for the moderators to fix the problem. If this is the case, I'll wait it out 🙂

Re: redeem code

Bandicoo — Wed, 03 Apr 2013 13:44:39 GMT

Still not working.... Hopefull working tonight when im gonna have a lan party 🙂

Re: redeem code

Snekfen — Wed, 03 Apr 2013 16:00:19 GMT

How long does this problem still last ?

Re: redeem code

Peter__ — Wed, 03 Apr 2013 16:15:57 GMT

Are you still having issues? It would appear the website should be back up and running again.

Try clearing your browser cookies/cache and try again.

If its still not working get in touch with the customer services team directly using the online contact form and they will hopefully be able to manually add the code to your account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: redeem code

akkemaymars — Wed, 03 Apr 2013 16:26:53 GMT

I am having this problem since yesterday now, it's really frustrating. I emailed spotify so I'm hoping it'll work out soon.

Re: redeem code

Snekfen — Wed, 03 Apr 2013 16:28:31 GMT

HI Peter,

Yes i have still have the same problem. I erased the cookies but it dont work 😞

I'm now in contact with the helpdesk, thnx 🙂

Grtz

Re: redeem code

Sam — Wed, 03 Apr 2013 16:53:18 GMT

Hi guys,

If you are still having trouble, please use the contact form Peter mentions above. We'll then get it sorted for you.

Re: redeem code

Snekfen — Wed, 03 Apr 2013 16:58:24 GMT

Hi Sam,

I did allready, i now wait for a answer.

Re: redeem code

85299 — Thu, 04 Apr 2013 10:27:09 GMT

it seems that it is already working.

Re: redeem code

kdawg — Thu, 04 Apr 2013 14:30:34 GMT

Working now 🙂

Re: redeem code

matijamedulin — Wed, 09 Nov 2016 16:45:23 GMT

me to .i payd 10 euro and that when i open the spotify it doesent give me to download the songs.spotify says like u must pay premium but i payd the fu*king premium.

BHNXLQ4D65T

julieta_loza09 — Thu, 29 Mar 2018 17:00:35 GMT

Mi corazón