topic Re: Spotify are stealing money from me and I can't stop it! in Archived content

Spotify are stealing money from me and I can't stop it!

jeffdandridge — Wed, 03 Apr 2013 10:02:22 GMT

For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup. I once went part way through a setup process but never followed through and have hence never ever used the service.

I have been unable to login or retrieve any user details and hence, cannot cancel thgis subscription myself. I have had no response to help requests and have been left with no option but to get my bank to help Barclays. They have sent a notice asking it to be stopped but to no avail and are hence now escalating legally.

This is nothing short of theft.

Re: Spotify are stealing money from me and I can't stop it!

Peter__ — Wed, 03 Apr 2013 10:25:22 GMT

@jeffdandridge wrote:

For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup. I once went part way through a setup process but never followed through and have hence never ever used the service.

I have been unable to login or retrieve any user details and hence, cannot cancel thgis subscription myself. I have had no response to help requests and have been left with no option but to get my bank to help Barclays. They have sent a notice asking it to be stopped but to no avail and are hence now escalating legally.

This is nothing short of theft.

Hey! Welcome to the community 🙂

Do you have a case number from when you got in touch that I can escalate to the Spotify community team for you?

It is obviously not their intention to steal anyones money.

Peter

Re: Spotify are stealing money from me and I can't stop it!

charlesworth271 — Wed, 03 Apr 2013 17:22:41 GMT

I also seem to have this problem, (well similar).

I had the free trial, and then I think meant to cancel, but didn't in time. I then cancelled it in plenty of time for the next month.

I distinctly remember having an email from Spotify saying 'we're sorry to see you go'. I didn't check my bank statements in a while, but the payments have continued to go through despite my cancellation.

What is the number for Uk to call and speak to someone regarding such a query?

Re: Spotify are stealing money from me and I can't stop it!

Sam — Wed, 03 Apr 2013 19:05:01 GMT

Hi guys,

If you haven't already, please contact our payments team here. They'll be able to look into it closer.

charlesworth271 - It does look like you had the 30 day Premium trial, yes. However, we don't send a cancellation email out, so I'm not sure where you saw that. Anyway, contact our payments team. They'll get it sorted.

Re: Spotify are stealing money from me and I can't stop it!

rjahmaal — Mon, 16 Dec 2013 19:59:33 GMT

MEE TOO

Re: Spotify are stealing money from me and I can't stop it!

Sam — Mon, 16 Dec 2013 20:37:04 GMT

@rjahmaal If you could contact our payments team here, they'll be able to get it all sorted.

Re: Spotify are stealing money from me and I can't stop it!

MarcReader — Sun, 25 May 2014 02:44:52 GMT

Hi Spotify . . . Do you think you would mind cancelling my subscription . . see what you do is get me to register . . wait 30 days, then take my money as per your free terms . . then I go to cancel . . . the snake trail starts there.

There is no option for me to cancel . . you have no contact details at all on anything

It's been six months . . . cleverly, you sent me the reciept for my subscription for free trial showing $0.00

. . . then 30 days after when I forgot to cancel . . you charged me . . but hey, guess what, you didn't send me a reciept then did you?? never . . . very smart.

Please cancel my subscription, today

I'm sure you can find my details

Re: Spotify are stealing money from me and I can't stop it!

Peter__ — Sun, 25 May 2014 11:46:01 GMT

Hey @MarcReader ! Welcome to the community 🙂

You should just need to follow the steps on this help page to log in and cancel your own subscription:

https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

Any issues, or if you want to talk refunds, you need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with that.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Re: Spotify are stealing money from me and I can't stop it!

citypigeon — Fri, 06 Mar 2015 18:43:45 GMT

Spotify is disgusting. I had been trying to cancel my subscription for more than 5 MONTHS and every single time that request had gone IGNORED because I kept losing $10 every month. I was a student running out of moeny, and Spotfiy caused an OVERDRAFT IN MY BANK ACCOUNT. Horrible, selfish, inefficient company.

Re: Spotify are stealing money from me and I can't stop it!

MattSuda — Sat, 07 Mar 2015 06:48:47 GMT

@citypigeon

Sorry to hear that.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

Re: Spotify are stealing money from me and I can't stop it!

citypigeon — Sat, 07 Mar 2015 12:11:06 GMT

Thank you, but this happened last year. After 6 months (yes I filed my first request around March '14, and after continuous efforts I only stopped getting charged in October'14) my issue was resolved. Yes I CONSTANTLY replied to my support emails, I did everything I possibly could to get them to hear me, but I never heard from them, and of course nothing was ever done for me until months and months later. Never even got an apology.

I only posted here b/c I was reviewing my finances recently and was reminded of this travesty. I felt the need to tell that story so that its further reaffirmed that alot of people have experienced this sort of thing, and I can't express how messed up it is. You can't steal money from cusomers. It destroys our trust. I will never subscribe to Spotify again. I've had friends who expressed interest in doing so, but I had to warn them to only do it if they are 200% on board for it, because if they ever decide to cancel they can expect to lose more than $50 (yes that adds up for us recent graduates) Fortunately they listen, because yes, money doesn't grow on trees, and customers don't deserve to be treated like that.

Re: Spotify are stealing money from me and I can't stop it!

esscho — Sat, 11 Jul 2015 04:53:43 GMT

It seems to be the exact case with me also.Why so rich people steel needs to grab money from honestly working people?

Re: Spotify are stealing money from me and I can't stop it!

MattSuda — Sat, 11 Jul 2015 05:04:27 GMT

Hey @esscho

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

Re: Spotify are stealing money from me and I can't stop it!

esscho — Sat, 11 Jul 2015 05:13:21 GMT

Hallo MattSuda.Thank You.Ofcourse, I've already done.

Re: Spotify are stealing money from me and I can't stop it!

MattSuda — Sat, 11 Jul 2015 05:40:36 GMT

@esscho

Alright, just making sure.

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

Re: Spotify are stealing money from me and I can't stop it!

esscho — Wed, 15 Jul 2015 14:19:56 GMT

Thank You. It's already pertialy solved.

Re: Spotify are stealing money from me and I can't stop it!

jeffro968 — Mon, 01 Feb 2016 14:50:31 GMT

I have only ever used spotify once under the free version and yet i am getting charged for the premium service i want it to stop as well but since i dont have an account im finding it impossible. there is no number for me to contact, no email address available and im tired of paying for something i never purchased. its stealing and considering that i am finding i am not the only one it is saying a lot about your company. my email address is fyrebreathing@gmail.com leave me a message on how i could even remotely cancel a subscription that isnt even there to begin with!!!!

~Jessica~

Re: Spotify are stealing money from me and I can't stop it!

belladela — Fri, 12 Aug 2016 18:33:46 GMT

I'm on the same boat!!!!! Bunch of thieves.

Re: Spotify are stealing money from me and I can't stop it!

Marie6270 — Wed, 23 Nov 2016 15:08:08 GMT

Same thing here they keep charging me I have deleted my account and unsubscribed so I cant get back in to try and contact them and the number listed is busy busy they have been stealing from me for like almost a year now im fixing to call and have to get a diffrent debit card and change my account number which messed up everything im fixing to let the world know DONT SIGN UP WITH SPOTIFY THEY WILL STEAL UR MONEY!

Re: Spotify are stealing money from me and I can't stop it!

truthtobetold — Wed, 08 Feb 2017 12:41:23 GMT

It seems I was not the only one being taken advantage of.

When I start using Spotify it was because you can have a FREE version and still listen to latest tunes on the go without having to go Youtube all the time.

But unfortunately today I found out they have been taking payments up to £60 without my consent!!

I wouldn't mind paying for something I use, but for a service that I never requested it is unbelievable.

Misleading customers is not a way of getting money to a business. Spotify I am really disappointed and I'll make sure everyone knows about it.