topic Re: Premium not working in Archived content

Premium not working

Buddyh — Thu, 04 Apr 2013 15:13:07 GMT

My premium is not working. My spotify is letting me see all my playlist but whenever I pick a song it tells me to go to radio mode. The only way to play it is to download the songs to my device/iPhone.

Re: Premium not working

Liam — Thu, 04 Apr 2013 15:14:25 GMT

@Buddyh wrote:
My premium is not working. My spotify is letting me see all my playlist but whenever I pick a song it tells me to go to radio mode. The only way to play it is to download the songs to my device/iPhone.

Hi, if you can download the tracks through the app then your premium is active - is it working on the desktop?

If so, then you should reinstall the iOS app 🙂

Re: Premium not working

Taylor — Thu, 04 Apr 2013 15:18:15 GMT

Hi,

It can take time for a premium activation to occur on all devices.

Have you tried a clean reinstall?

Go to Account Settings>Manage Subscriptions, it should say if you are premium there.

Does Spotify desktop say 'Spotify premium' at the top?

Anthony 🙂

Re: Premium not working

Liam — Thu, 04 Apr 2013 15:18:49 GMT

@AnthonyB wrote:

Hi,

It can take time for a premium activation to occur on all devices.

Have you tried a clean reinstall?

Go to Account Settings>Manage Subscriptions, it should say if you are premium there.

Does Spotify desktop say 'Spotify premium' at the top?

Anthony 🙂

I said that...

Re: Premium not working

Taylor — Thu, 04 Apr 2013 15:22:24 GMT

@LiamW wrote:
@AnthonyB wrote:
Hi,

It can take time for a premium activation to occur on all devices.
Have you tried a clean reinstall?
Go to Account Settings>Manage Subscriptions, it should say if you are premium there.
Does Spotify desktop say 'Spotify premium' at the top?

Anthony 🙂
I said that...

Sorry, in the time it took me to write it (was doing something else at the same time). when I clicked post you had already replied.

I can edit it to blank if you want

Anthony 🙂

Re: Premium not working

Liam — Thu, 04 Apr 2013 15:23:58 GMT

Don't worry, that happens all the time 😉

Re: Premium not working

Buddyh — Thu, 04 Apr 2013 15:33:40 GMT

Hey guys thank you so much I just had to upgrade my iOS on my phone and it starting work immediately.