topic Re: Account doing weird things in Archived content

Account doing weird things

bountardino — Fri, 05 Apr 2013 17:56:05 GMT

Hello,

So i suscribed for the 1 month free premium to try out spotify, and cancelled right away the subscription and deleted my bank information in order to not forget.

Weird thing, it all reappered as if i didn't unsuscribe, and the bank info was still on...

What's up with that?

Re: Account doing weird things

Peter__ — Fri, 05 Apr 2013 18:26:38 GMT

@bountardino wrote:

Hello,

So i suscribed for the 1 month free premium to try out spotify, and cancelled right away the subscription and deleted my bank information in order to not forget.

Weird thing, it all reappered as if i didn't unsuscribe, and the bank info was still on...

What's up with that?

Hey! Welcome to the community 🙂

You won't be able to remove your bank details if your subscription is still active normally, are you sure you have cancelled?

What is your subscription status on your online overview?

Peter

Re: Account doing weird things

bountardino — Fri, 05 Apr 2013 18:28:00 GMT

As already stated, it is cancelled.

Re: Account doing weird things

Sam — Fri, 05 Apr 2013 19:03:45 GMT

bountardino - Looking into it, you actually had 2 accounts with 2 different Premium trials on them. One created through your Facebook, the other with the username 'bountardos'. This might explain the confusion.

Don't worry, both subscriptions have been cancelled.