topic Re: Spotify Premium Problem in Archived content

Spotify Premium Problem

Mie — Mon, 08 Apr 2013 19:26:33 GMT

Back in December, I had decided to try Spotify Premium because I wanted to listen to music on my phone. In January I got a new phone from my best friend and decided I didn't want Spotify Premium anymore. I got on there and removed it, only to find in March that it hadn't been removed and had so far charged me $30. I sent Spotify a letter in the mail asking if they could please remove the Premium part and the $30 because I thought I had removed it. They still haven't, and to add insult to injury I got charged another $10 for this month. Is there a way to get my $40 back and completely remove Spotify Premium?

Re: Spotify Premium Problem

Peter__ — Mon, 08 Apr 2013 19:29:57 GMT

Hey! Welcome to the community 🙂

Did you cancel your subscription from your online profile? If not, make sure you do it now so you don't get billed again.

As for the refund you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter