topic Re: Error in Archived content

Error

Coco87 — Sat, 13 Apr 2013 11:47:35 GMT

Hi I am trying to pay for my premium service again goes to the payment pay but once I click on confirm it says I'm not logged in to my Facebook but I am what should I do ?

Re: Error

Adam — Sat, 13 Apr 2013 11:58:21 GMT

Hey Coco,

Try logging out of both Facebook and Spotify then heading to https://www.spotify.com/#premium. Simply starting from scratch might do the trick and you've already added your card details so no worries there.

Re: Error

Coco87 — Sat, 13 Apr 2013 20:21:44 GMT

Hi thank you I tried that still not working it all goes through until it tries to connect to my Facebook says that I'm not logged in

Re: Error

Peter__ — Sat, 13 Apr 2013 21:38:37 GMT

Can you try using a different browser?

Peter

Re: Error

Coco87 — Sun, 14 Apr 2013 09:02:06 GMT

No it's on my iphone 5

Re: Error

Adam — Sun, 14 Apr 2013 09:16:50 GMT

@Coco87 wrote:
No it's on my iphone 5

Hey Coco, trying to upgrade from mobile devices can cause a few problems. If you try the same process from your computer that should work fine. Then you'll be able to acccess the Premium on your iPhone almost immediately.