topic Re: Error message when paying with paypal in Archived content

Error message when paying with paypal

Vincestar — Sat, 13 Apr 2013 13:48:13 GMT

When I want to pay with my Paypal account I get the message it failed and it suggest me making sure if there's enough money on it, but in the past it worked just fine and it pulled the money straight off my bank account without problem.

Re: Error message when paying with paypal

Adam — Sat, 13 Apr 2013 14:03:38 GMT

Hey Vince,

We're rarely able to see what's causing specific payment issues unfortunately so we can't always provide the best help, but take a look at some of the most common issues with PayPal problems here.

Re: Error message when paying with paypal

Peter__ — Sat, 13 Apr 2013 14:16:57 GMT

You mentioned paying from a bank account? Spotify requires your PayPal account to be connected to a credit card in order to pay using PayPal. Some people seemed to have got this to work without before, but unfortunately it has always been a requirement (as outlined in the help page mentioned above).

Peter

Re: Error message when paying with paypal

Vincestar — Sun, 14 Apr 2013 10:16:05 GMT

I resolved the problem, I canceled the sub in paypal and re-authorized again and it's working again now, thanks for the support though.