topic Re: Facebook Error. in Archived content

Facebook Error.

Duuba — Sun, 14 Apr 2013 10:04:18 GMT

So i bought premium, and after that i accidentally clicked disconnect from facebook.
so what happened next was it split my account into two, One spotify and one facebook. Now i can't get them back together.

It gives me error when im trying to connect these two. I already deleted spotify facebook app but it did nothing.

So i was just asking, can i connect them myself somehow or does it have to be done in your end?

Re: Facebook Error.

Adam — Sun, 14 Apr 2013 10:09:14 GMT

Hey Duuba,

Thanks for posting. We've just checked your account and we can't find your Facebook account. If you use your chosen Spotify username (not your email address), that'll get you access to the account you signed up for Premium on. Hope that helps!

Re: Facebook Error.

Duuba — Sun, 14 Apr 2013 10:15:47 GMT

Yes I know that, But my problem is that i wan't to connect these two accounts back into one!
I am using my spotify credentials to log in.

(I wan't to reconnect my facebook and spotify, but it's not possible because facebook created new account automatically when i disconnected it)

Re: Facebook Error.

Adam — Sun, 14 Apr 2013 10:20:56 GMT

Duuba wrote:

(I wan't to reconnect my facebook and spotify, but it's not possible because facebook created new account automatically when i disconnected it)

Can you PM me your Facebook email address? I can get that sorted out for you.

Re: Facebook Error.

Duuba — Sun, 14 Apr 2013 10:38:47 GMT

Fixed! Thank you Adam-W.

Re: Facebook Error.

magoespa — Wed, 24 Apr 2013 09:27:47 GMT

Im having the same problem!

Can anynody fix it to me?

thank you in advance

Re: Facebook Error.

user-removed — Mon, 29 Apr 2013 23:46:04 GMT

I am also having the same error. How can I get this resolved? Thanks.

Re: Facebook Error.

Peter__ — Mon, 29 Apr 2013 23:47:29 GMT

If you get in touch with support from here guys they will be able to sort that out for you.

Peter

Re: Facebook Error.

user-removed — Mon, 29 Apr 2013 23:50:23 GMT

I'll give that a try. thanks.

Re: Facebook Error.

user-removed — Fri, 03 May 2013 01:16:39 GMT

I tried contacting support through the link you posted, but have not heard back from anybody.

Please advise.

Re: Facebook Error.

Peter__ — Fri, 03 May 2013 11:47:10 GMT

Do you have a case number from when you got in touch?

It will be in the first automated email you get.

Peter

Re: Facebook Error.

user-removed — Fri, 03 May 2013 17:25:48 GMT

Case #: 00671068

thanks!

Re: Facebook Error.

Peter__ — Fri, 03 May 2013 19:01:43 GMT

I have escalated this topic to the community staff for you.
Hopefully someone will be able to look into this soon 😉

Peter

Re: Facebook Error.

betaeduardo — Sat, 04 May 2013 01:05:43 GMT

Hi! I'm having the same problem with my fb... it splited in two and I have some followers there, can you help me?

Re: Facebook Error.

user-removed — Sat, 04 May 2013 07:02:32 GMT

Same here. Case number is

00680539

I would greatly appreciate a fix as soon as possible.

Re: Facebook Error.

Peter__ — Sat, 04 May 2013 11:07:17 GMT

@betaeduardo - Open a case with customer services if you have not already done so using this form.

@Everyone - If you get an automated email reply back directing you to the community or help pages when you get in touch, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Facebook Error.

Adam — Mon, 06 May 2013 07:15:31 GMT

Just replied to both of the above cases. Check your emails!

Re: Facebook Error.

dpuorro — Fri, 21 Jun 2013 15:08:05 GMT

I am having the same problem! I purchased Premium and it split my account in 2. Now i have a separate one for Facebook. I deleted the one attached to Facebook but I still can't link my current spotify to Facebook. Help!

Re: Facebook Error.

Sam — Fri, 21 Jun 2013 18:27:37 GMT

dpuorro - So long as you use your username 'dpuorro' to login, not your Facebook details, you'll access your Premium. Once you're logged in, you'll be able to re-link it to your Facebook.

Re: Facebook Error.

1188904076 — Mon, 24 Jun 2013 16:29:43 GMT

Although I have read through the posts, I don't find a clear way to take action to re-unite my Spotify Premium account with Facebook again after trying to de-link them.

Spotify is not recognising I have paid for a Premium account after disconnecting from my facebook profile; I have seemed to have lost all of my playlists.

I would be very grateful if I could have my Premium account back please, even if it means I have to re-connect it to my Facebook account, so any help will be appreciated.

Thanks, Mailman