topic Re: NUS Premium Subscription Error in Archived content

NUS Premium Subscription Error

mrsammyjames — Mon, 15 Apr 2013 15:37:39 GMT

Hello,

Had an issue whilst trying to re-subscribe to my premium account with NUS discount. As I went to the validation page I then got this error message:

This feature is currently unavailable. Please try again later.

Any reasons why this might be hapenning? Thanks in advance

Re: NUS Premium Subscription Error

Liam — Mon, 15 Apr 2013 15:39:28 GMT

Your NUS card hasn't expired has it?

Did you go to http://spotify.com/nus.

I remember it saying it's valid for 12 months - I'm not entirely sure if you're able to resubscribe using a different card when the 12 months are up.

Liam

Re: NUS Premium Subscription Error

mrsammyjames — Mon, 15 Apr 2013 15:45:46 GMT

Fairly sure the NUS card is still valid and yes i did use that link. The account had only been open for 2 months before I lost my debit card hence the need for re-subscription...

Re: NUS Premium Subscription Error

Liam — Mon, 15 Apr 2013 15:47:21 GMT

@mrsammyjames wrote:

Fairly sure the NUS card is still valid and yes i did use that link. The account had only been open for 2 months before I lost my debit card hence the need for re-subscription...

If you already have the NUS card in the system, then it shouldn't be asking for it again.

Also, you shouldn't have to remove the card to update it (I didn't at least).

Liam

Re: NUS Premium Subscription Error

mrsammyjames — Mon, 15 Apr 2013 15:51:00 GMT

No no I didn't need to re-enter my NUS card, I've changed my payment details and followed the normal procedure.. it's just that at the end I encountered that error message

Re: NUS Premium Subscription Error

mrsammyjames — Mon, 15 Apr 2013 15:54:40 GMT

My fault. It was a payment issue and my new card details had not updated onto Spotify properly. Thank you for your help regardless!

Re: NUS Premium Subscription Error

Liam — Mon, 15 Apr 2013 16:00:37 GMT

@mrsammyjames wrote:

My fault. It was a payment issue and my new card details had not updated onto Spotify properly. Thank you for your help regardless!

I was going to suggest that when I saw your last post, but nature called 😉

Liam