topic Re: Offlice access withdrawn? in Archived content

Offline access withdrawn?

mrmikejay — Tue, 16 Apr 2013 23:52:30 GMT

Hello, it would appear the offline access for my computer has been withdrawn. Why is this? I've only used spotify on my main computer, android phone and work PC.

Re: Offlice access withdrawn?

user-removed — Tue, 16 Apr 2013 21:22:39 GMT

Had the same thing happen to me. Seems clear it's a glitch due to the most-recent desktop update. I restarted the desktop app and it is allowing me to re-download the songs I had stored locally, but it's disappointing re-downloading is necessary to get back the music.

Wish Spotify would come clean with the reason for this withdrawl of offline access--I'm not over the device limit. A web search on this topic just pushes people to have their devices reset (Spotify's blanket advice on the topic), which is the absolutely worst option for what has been a glitch with the desktop app. If you have Spotify reset your devices, you'll have to redownload songs on all the other devices as well, when the problem was simply a hiccup with the desktop app that a restart fixes.

Re: Offlice access withdrawn?

Taylor — Tue, 16 Apr 2013 21:38:52 GMT

Hi, and welcome to the community!

I would suggest you get your offline devices reset by posting on this topic, then try re syncing everything. It may be a slight glitch or someone else may have logged into your account and synced into offline mode; so change your password as well just for security.

Anthony 🙂

Re: Offlice access withdrawn?

user-removed — Tue, 16 Apr 2013 21:46:03 GMT

Anthony, you didn't read my post, I do NOT need need my devices reset.

What Spotify needs to do is, acknowledge that its most-recent desktop update (pushed today) destroyed my local library. I am reinstalling everything, after a restart of the desktop app fixed the problem--which was Spotify-created, not an issue of "too many devices" or "another user using your account."

Having my other devices reset would do nothing to fix this problem, and require me to redownload a lot more music for no reason. Please start reading these threads and responding to the specific issues within them, instead of pushing useless, time-consuming blanket solutions.

Re: Offlice access withdrawn?

mrmikejay — Tue, 16 Apr 2013 22:09:09 GMT

Hi Anthony,

I do not want to, nor should I have to. I have only used spotify on 3 devices, as I specified in my original post, which as far as I'm aware, does not extend beyond your limit (which spotify keeps well hidden when signing up for premium, might I add). Why should I have to go through the inconvenience of having to redownload all my offline content (which I have only ever done to 2 devices) because of something which isn't my fault. This would cost me both bandwidth and time I'd rather not waste.

This is something Spotify should remedy at their inconvenience, not mine. If I'm spending close tof £120/year for a service, I don't expect to have to waste MY time.

Regards,

Mike.

Re: Offlice access withdrawn?

Taylor — Wed, 17 Apr 2013 05:48:26 GMT

Hi,

Someone else posted about this today, guessing it might be a bug. Is your reset cache location the same as where the Spotify files are stored? As if it reset, the files may not have come with it.
@i77ogical I was actually directing my first post at mrmikejay, sorry I forgot to quote

Anthony 🙂