topic Re: Subscription downgrade completely reset EVERYTHING in Archived content

Subscription downgrade completely reset EVERYTHING

user-removed — Sat, 25 Feb 2012 18:35:06 GMT

There must have been an issue with the card used for my subscription, as I was suddenly downgraded to a free sub last night. This appears to have totally resest everything.

I had to log back in completely

I wasn't able to stay logged in unless I took the "Getting Started" tour

All of my friend favorites and subscriptions were de-listed

All of my starred tracks are gone.

All of my playlists have vanished.

What the heck happened? Everything was just fine yesterday, now it's all gone, and I had to re-sub to get Premium back up. About 5 minutes too soon, too, because it keeps insisting on giving me 30 days free and then telling me I'm not eligible.

This crap is driving me crazy. How do I fix it?!

Re: Subscription downgrade completely reset EVERYTHING

George — Sat, 25 Feb 2012 18:37:03 GMT

Sounds like the dupicate account issue.

See this topic: here

A moderator should be able to sort you out if that thread doesn't.

Re: Subscription downgrade completely reset EVERYTHING

user-removed — Sat, 25 Feb 2012 18:47:17 GMT

I've had my account tied to Facebook since pretty much day one, 6+ months now.. I can't remember the account details at t all for the login info I created when I first signed up,. and am unable to reset my password at all, it just refers me to my facebook account details.

Re: Subscription downgrade completely reset EVERYTHING

George — Sat, 25 Feb 2012 19:02:22 GMT

In that case you'll have to wait for a moderator to sort you out.

In the meantime, fill in a contact form here.

Then post your case number on this thread so that when a moderator does pass by they'll be able to help you as quickly as possible.

Although you might have had your Facebook account linked for sometime, some people have still had this problem. It's an ongoing issue still be looked into by Spotify.

[Edit: On a side note, if you've re-subscribed you may find you've been charged twice for this month... but again a moderator will be able to get it sorted for you.]

[Edit again: In fact, I believe the official line on this is that you should fill in a contact form, and they will take it from there... instead of creating yet more threads on the same problem. But if your post is spotted by a moderator, they might be able to chase up your case for you if you post the case number...]

Re: Subscription downgrade completely reset EVERYTHING

user-removed — Sat, 25 Feb 2012 19:10:21 GMT

Oh, I didn't see the link on that post to contact support. I'll try that.

ed-- and I did see the posts about duplicate accounts, but they were from months ago and it seemed a distinctly different issue from mine from the way they read.

Re: Subscription downgrade completely reset EVERYTHING

user-removed — Sat, 25 Feb 2012 19:12:06 GMT

Case raised, 278243

Re: Subscription downgrade completely reset EVERYTHING

Ereiz — Sat, 25 Feb 2012 21:28:47 GMT

I actually had the same thing today. I logged in with my username instead of e-mail and everything came back.

Re: Subscription downgrade completely reset EVERYTHING

Magpie_99 — Sun, 03 Jun 2012 14:20:05 GMT

I'm having the same thing and I don't remember what I used to log in originally. Thanks for the instructions and I will use the form to ask for help.

Re: Subscription downgrade completely reset EVERYTHING

David — Sun, 03 Jun 2012 15:56:51 GMT

Magpie_9 - I could only seem to locate one account. Do you have any other email addresses you might have used to create an account at all?

Re: Subscription downgrade completely reset EVERYTHING

Magpie_99 — Mon, 04 Jun 2012 04:20:52 GMT

It's possible. I followed the instructions sent to my email, but because I don't remember either the Spotify username or password I got when I first subscribed, I'm forced to try to log in via FB, and that's where I get hooked into the FREE account. Is there any way my original info can be retrieved? Maybe that will help?

Thanks so much for your continued help. Sad face.

Magpie

Re: Subscription downgrade completely reset EVERYTHING

Magpie_99 — Fri, 08 Jun 2012 03:24:25 GMT

Ok guys, you just resent me the same "solution" as before (pasted below, with responses inline), and this time I changed my FB password, and it still logs me in under the free account. I simply can't believe that you aren't able to help me. I really don't want to cancel my subscription, because of all the work I put into my playlists, but if I can't use Spotify then it's money down the drain. If you can't help me then there's no hope of my retrieving the playlists anyway. I'll give it until Monday and if you really can't be more helpful than resending the same instructions, I'm just gonna give you up. And I won't be recommending you anytime soon. Sorry to be harsh and I'm sure it's not your fault, whoever is reading this, but I gotta keep movin here.

By the way, I can't "reenter" my FB password. The password has to be different.

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Subscription to Topic: Subscription downgrade completely reset EVERYTHING (1 Update)

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Subject:	Re: Subscription downgrade completely reset EVERYTHING
Author:	David (Moderator)
Date:	03-06-2012 04:56 PM

View

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To manage your subscriptions or to change your subscription options, click here.

If this link doesn't work:

Log on to The Spotify Community. DID THAT
Click My Profile. IT SEEMS TO BE CALLED PERSONAL PROFILE, BUT OK, DID THAT.
Click the Subscriptions & Bookmarks tab. DID THAT.
Change your settings and click Save Changes. CHANGE MY SETTINGS TO WHAT??

Thanks for being a The Spotify Community member.

Your The Spotify Community Team

The Spotify Community sent this message to maggiebk@earthlink.net.

Don't want to receive emails from us? Just click here.

size=1 width="100%" noshade style='color:#A0A0A0' align=center>

Re: Subscription downgrade completely reset EVERYTHING

Magpie_99 — Mon, 11 Jun 2012 00:06:24 GMT

Okay I'm still not getting the help I need. Please, I really really want to fix this. I really love my Spotify but can't use it.

Here's what I know.

- I seem to have two accounts, one free (which is what I'm logged in through right now) and one paid. I think they both use stm.edit@gmail.com as an email.

- I have one subscription, but I cannot access this subscription because it's through a facebook account that I no longer have access to. I even have a receipt of the subscription when it started (November last year).

- When I log in, I'm told my usesrname or password doesn't exist. When I click reset password, it tells me to use my facebook login, and that directs me to the free account no matter what I do.

PLEASE help me! I will be forced to cancel my subscription and lose all my great playlists if you don't, and I will be really really sad.

Re: Subscription downgrade completely reset EVERYTHING

user-removed — Mon, 19 Aug 2013 10:07:05 GMT

Re: Subscription downgrade completely reset EVERYTHING

Adam — Mon, 19 Aug 2013 13:48:21 GMT

@user-removed - are you having the same problem? If so, get in touch here and one of our support team will get back to you as soon as they can. If you get an automated response, reply back to it directly.