topic Re: Hacked? in Archived content

Hacked?

thealexmiles — Fri, 19 Apr 2013 12:45:17 GMT

Someone has got access to my account and has changed my email and password so I can't reset my password. I sent a contact form but have had no response maybe as they are sending the response to the new email...

Any Ideas?

Re: Hacked?

Taylor — Fri, 19 Apr 2013 12:45:28 GMT

Hi,

Have you checked your spam folder? Make sure spotify is whitelisted.

I suggest you specify in your contact form that you have been hacked and the email you would like a reply to is x if that's possible.

If you have access to your Spotify account but someone else is logged on, you can get a force logout on everything by posting in this topic.

Anthony 🙂

Re: Hacked?

thealexmiles — Fri, 19 Apr 2013 12:50:15 GMT

Thanks for the advice 🙂

Re: Hacked?

Sam — Fri, 19 Apr 2013 20:57:53 GMT

thealexmiles - I'm sorry to hear this. Please contact us here, we'll be able to get it all sorted. Too many personal details needed here to fix it, I'm afraid.