topic Re: Account split in to two..... in Archived content

Account split in to two.....

user-removed — Sat, 25 Feb 2012 20:40:59 GMT

My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my Facebook?

Re: Account split in to two.....

thebiffman — Sat, 25 Feb 2012 21:13:49 GMT

Check this thread out:
http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premium-disappeared/td-p/61

Re: Account split in to two.....

user-removed — Sat, 25 Feb 2012 22:56:29 GMT

I have solved it by deleting the old account and keeping the new account wich is connetcted to my Facebook. I transfered the playinglist by making my new account become "friend" with my old account. Then I inserted my "friends" playlists.

Re: Account split in to two.....

LIamMalone — Sat, 25 Feb 2012 23:09:30 GMT

Wow, that is not a FIX. That's a huge hassle.

Was it your own fault that there was a 2nd account created?

My problem is that I am getting a message that says a 2nd account was created, but I am 100% sure that I did not create that 2nd account. So for me, I can't login and delete the other account, since I don't even believe that it does exist!

This is keeping me from accessing my Premium Mobile account right now! I spend a lot of time on my Mobile account and this is a severe problem for an account that I'm paying for, especially when there is virtually no support from Spotify for help.

Re: Account split in to two.....

user-removed — Sat, 25 Feb 2012 23:16:12 GMT

I am having the exact same issue. My spotify restarted while I was listening to music and when it came back up it was a seperate account connected to my facebook. And when I try and login with my username and password for the 1st account it takes me straight to the new account. However, I can still see the 1st account as a friend and have manually transferred over all my playlists. It's still a giant pain though and I have no idea what caused it to happen.

Re: Account split in to two.....

chachaslide — Sun, 26 Feb 2012 01:49:11 GMT

SAME HERE!!!! so whack.... what is the solution, is there nobody to communicate with re this problem?

Re: Account split in to two.....

Richard — Sun, 26 Feb 2012 17:55:43 GMT

Hey chachaslide, please check the thread that thebiffman posted above. I've written a potential fix as well as a link to the contact form, which will let you email in to one of our agents if needed.