topic Re: My account is disabled ? WHY? in Archived content

My account is disabled ? WHY?

majinvejita89 — Sat, 27 Apr 2013 10:46:30 GMT

This mail is what I received today

Dear customer,

We recently received a chargeback from your payment provider, relating to a
payment for your Spotify account.

The funds have automatically been credited back to your payment account
and, as a result, we’ve disabled your Spotify account.

If you have any questions regarding the chargeback, please contact your
payment provider directly.

The Spotify Team

I dont understand I gott a 12 moth gift card spotify premiun that i activeted for a moth ago and all went perfect until today

What has my payment check to do with the gift card ?? please can someone explain to me ?

My account is Majin89

Re: My account is disabled ? WHY?

Taylor — Sat, 27 Apr 2013 11:20:15 GMT

Hi, and welcome to the community!

As this is a payment issue, I suggest you submit an online contact form; so someone at Spotify should be able to take a look at it for you.

Anthony 🙂

Re: My account is disabled ? WHY?

majinvejita89 — Sat, 27 Apr 2013 22:40:39 GMT

thx for the tips but i just read that spotify is having some issues at the moment

so I dont know if my payment has to do wit hthis Issues

It says that it is pay by paypal but i dont even use paypal 😮 wierd