topic Premium Account Not Working in Archived content

Premium Account Not Working

Calogera — Sun, 28 Apr 2013 09:08:38 GMT

I have been unable to use spotify for 2 days, as the message on my ipod states that i need to upgrade to a 'Primium' account. However i already have a Premium accout , in which its subscription automatically updates and is not due to expire until 22/5/2013.

Re: Premium Account Not Working

Peter__ — Sun, 28 Apr 2013 11:25:39 GMT

Hey! Welcome to the community 🙂

Can you try the steps outlined in this post and see if they help?

Peter

Re: Premium Account Not Working

carrie1973 — Tue, 30 Apr 2013 04:53:50 GMT

Hi. I followed the steps and deleted my Spotify account but I still cannot get the Application on my Apple Smartphone. Help!

PS:

Desktop works fine Premium works fine.

Re: Premium Account Not Working

Sam — Tue, 30 Apr 2013 10:20:42 GMT

Calogera - Are you logging in with your Facebook details?

carrie1973 - Are you trying to download the app from the Appstore? What's exactly happening?

Re: Premium Account Not Working

Peter__ — Tue, 30 Apr 2013 10:31:49 GMT

@carrie1973 wrote:

Hi. I followed the steps and deleted my Spotify account but I still cannot get the Application on my Apple Smartphone. Help!

PS:

Desktop works fine Premium works fine.

C.

Hey! Welcome to the community 🙂

How long ago did you upgrade? Sometimes it can take a few hours for your subscription to be recognised on all of your devices. Make sure you are logging on using exactly the same details as on the desktop.

Peter