topic Re: Upgraded from unlimited to premium in Archived content

Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 16:12:48 GMT

Hi! I while ago I upgraded from unlimited to premium, and the payment went through. But I still have unlimited on my spotify,
It says here on my account that I have premium. What can I do to fix this?

Re: Upgraded from unlimited to premium

Richard — Sun, 26 Feb 2012 16:21:03 GMT

Hey, welcome to the Community.

Have you logged in and out of Spotify since upgrading? Looking at your account, everything appears to be in order so you might just need to log in again for the changes to take effect.

Re: Upgraded from unlimited to premium

user-removed — Sun, 26 Feb 2012 16:21:18 GMT

Hey! It's simple! Just log out and log in back to Spotify.

Re: Upgraded from unlimited to premium

user-removed — Sun, 26 Feb 2012 16:25:15 GMT

Richard was surprisingly fast. 😉

Re: Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 16:29:20 GMT

Yes, i've tried that.. I can try again?

Re: Upgraded from unlimited to premium

user-removed — Sun, 26 Feb 2012 16:30:56 GMT

Hey!

What you see in Spotify? Spotify Free or Unlimited? Maybe you create somehow another account?

Re: Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 16:32:03 GMT

I have the same account both places. I see unlimited.

Re: Upgraded from unlimited to premium

user-removed — Sun, 26 Feb 2012 16:35:40 GMT

Do you use File - Log out at least once? Restarting Spotify not enough for this.

Re: Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 16:37:47 GMT

Yes, i click on my username, and press log out, and then i shut down spotify, and then log in again.
But it still says unlimited.

Re: Upgraded from unlimited to premium

user-removed — Sun, 26 Feb 2012 16:42:42 GMT

As i know, Spotify uses a Unlimited first, then Premium. If you use a Credit Card with auto-renewal, Spotify renew money from your card when your Unlimited Month is at the end.

Re: Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 16:45:08 GMT

It says i have premium, and they have charged my card already..

Re: Upgraded from unlimited to premium

Richard — Sun, 26 Feb 2012 16:45:20 GMT

Well, to clarify what happens when you upgrade from Unlimited to Premium - what happens is that we halve the remaining Unlimited time and give it to you as Premium.

In this case the account is definitely on Premium in our system. Perhaps then a clean reinstall of Spotify is the next thing to try.

Re: Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 18:22:01 GMT

Thanks, i'll try that!

Re: Upgraded from unlimited to premium

marenmathisen — Sun, 26 Feb 2012 18:35:22 GMT

I tried to uninstall and install again, but it still says unlimited. 😕

Re: Upgraded from unlimited to premium

Richard — Tue, 28 Feb 2012 11:17:04 GMT

Ok, I'll try something else - and I'll drop you an email to let you know the details.

Re: Upgraded from unlimited to premium

turesvantesson — Wed, 29 Feb 2012 15:21:30 GMT

Hi!

I have the same problem as marenmathisen. I got a code from BetClick and upgraded to Premium and it still says I have to upgrade (I had Spotify Free before). When I look here it seems that I have Premium but it doesn't work when I play music. Still get commercial. I've tried to log out and log in and I've also reinstalled Spotify. Pleas help!

Re: Upgraded from unlimited to premium

Richard — Wed, 29 Feb 2012 16:33:00 GMT

turesvantesson - any better yet? It might just have taken a while to go through, everything looks ok on your account now.

Re: Upgraded from unlimited to premium

pakalp — Wed, 29 Feb 2012 19:04:08 GMT

Hi Richard. I purchased the premium but I still see the "upgrade" option on the spotify app on my pc. Also, all the ads are still there. I have logged out and logged in, I have exited and restarted app. I have even rebooted.

I confirmed my profile at spotify.com shows I have a PREMIUM account.

I compared to my friends spotify premium account and she doesnt have this issue. Please advise.

thx.

Re: Upgraded from unlimited to premium

Boedker — Wed, 29 Feb 2012 19:08:43 GMT

Same problem here :S Just got Premium today but premium services are locked. Plz help

Re: Upgraded from unlimited to premium

Sam — Wed, 29 Feb 2012 19:23:12 GMT

Pakalp & Boedker - This is a little odd. Have you emailed into Customer Support? If you haven't, please go to 'About us' and then 'Contact Form' and fill it in. We'll need to take a few bits of security info to look into it further, so contact via email would be more appropriate.

[Edit - I couldn't spell in previous post. Long day.]