topic Re: Premium not working in Archived content

Premium not working

Spirituell1 — Wed, 01 May 2013 17:51:00 GMT

I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my phone it says I'll need premium.

On the account management it says Ive got an active subscription for 30 days, and I got the receipt.

Please fix it, thank you!

Re: Premium not working

Peter__ — Wed, 01 May 2013 18:01:52 GMT

Hey! Welcome to the community 🙂

There is currently a known server issue effecting premium upgrades, it should hopefully be fixed soon!

Keep an eye on this thread for updates.

Peter

Re: Premium not working

AndyWiseOwl — Wed, 01 May 2013 18:09:19 GMT

Does that mean we'll get back the money for the day we've paid for but not receieved?!

Re: Premium not working

user-removed — Wed, 01 May 2013 18:14:31 GMT

Hey - thanks for question!

You can ask for possible solution in Customer service.

Use contact form! This is most beautiful way for contact to Spotify and get help this way :)))

Re: Premium not working

leeny777 — Wed, 01 May 2013 18:27:42 GMT

I've had Premium for 2 months and today had to "resubscribe" for some reason.

Payment went through, but i now have NO Premium on ANY of my devices!!!!

WTH???

PLEASE HELP!!!

Re: Premium not working

user-removed — Wed, 01 May 2013 18:33:57 GMT

Hey - thanks for your message.

Sadly there is some problems in Spotify servers. Problem is in work at Spotify, they are working hard to bring your Premium status back!

The people scream while the music is amazing, come closer now, there's no need to keep you waiting - Spotify is working with this problem! 🙂

It's amazing to say, you get your Premium very soon. Nothing but you can turn me around, so just ask and I will help you:))

Thanks!

Re: Premium not working

leeny777 — Wed, 01 May 2013 18:34:55 GMT

Oddly enough, it SAYS that I have Premium when I go to my subscription status page...

Sadly, I defintely DO NOT have Premium on any device.

Re: Premium not working

user-removed — Wed, 01 May 2013 18:37:49 GMT

Hey again!

Like I said, Spotify engineers are working to fix Spotify system for you and for all other folks. Be patient, I swear you can listen your Premium very soon 🙂

However you might be able to speed up this fix, just log out and then log in back to Spotifyn and see if that helps!

Again, Spotify is working with this issue in Spotify service.

PS: Music is amazing, wait for good!

Re: Premium not working

leeny777 — Wed, 01 May 2013 18:50:02 GMT

Yeah, I've done all of that...

Logged out, reinstalled, yadda yadda... nothing has worked thus far.

I have to say, however, that I appreciate your positive outlook 🙂

Thanks, and I'll keep checking back with ya.

Re: Premium not working

Peter__ — Wed, 01 May 2013 19:27:58 GMT

The service issues from earlier are now resolved.

Can you try logging out and back in again, and/or a clean reinstallation of the application and you should be back up and running!

Peter

Re: Premium not working

Spirituell1 — Wed, 01 May 2013 20:11:37 GMT

Still not working.

Re: Premium not working

Spirituell1 — Wed, 01 May 2013 20:13:42 GMT

Nvm, solved it.

Re: Premium not working

user-removed — Wed, 01 May 2013 20:27:20 GMT

Hey!!!

Thanks for let me know.

There is some delay, maybe, but glad to hear you're now received your Premium!!! Enjoy very much!!!

Just turn around and let me know if you need more help:))

It's my work to help you with Spotify.

Thanks!!!

Nothing in the world can stop me using Spotify:)) This is most beautiful service for me.

Re: Premium not working

leeny777 — Wed, 01 May 2013 22:45:13 GMT

Happy to report that the Premium is now working again on my laptop!

HOWEVER, it is still not working on my mobile device....

What should I do??

Re: Premium not working

user-removed — Wed, 01 May 2013 22:46:51 GMT

Wait some more time. :))