topic Re: Trying to change my password on my Spotify Premium Account in Archived content

Trying to change my password on my Spotify Premium Account

superterran — Sun, 26 Feb 2012 17:14:03 GMT

So, I'm trying to change my password on my Spotifiy Premium account and it gives me an error saying 'Another account is already registered with this email address.'. The email address is mine, and the only other account I can think of would be the when they asked me to link my facebook. Anyways, I need some help resolving this issue because I don't trust my old password anymore.

Re: Trying to change my password on my Spotify Premium Account

Richard — Sun, 26 Feb 2012 17:29:42 GMT

Hey superterran, welcome to the Community.

It looks like a duplicate account was created for you during the Facebook integration process - which would explain the 'another account' message.

I've deleted this now so this should sort everything out, let me know the problem carries on anyway.

Re: Trying to change my password on my Spotify Premium Account

sprutt — Wed, 11 Apr 2012 14:09:53 GMT

Richard, I have the same issue, can you please sort it for me aswell?

Thanks!/Dag

Re: Trying to change my password on my Spotify Premium Account

meahtenoha — Wed, 11 Apr 2012 16:25:31 GMT

Hi Sprutt-- Yep, you've also made a duplicate account via your Facebook.

I've just removed that for you so you can reset your 'sprutt' password. I recommend heading over to Richard's earlier post about duplicate accounts once you can log in.

Just follow those steps he's outlined to make sure you connect your Facebook and 'sprutt' accounts properly.

Hi BigstickCarpet- Not to worry--I've found the duplciate...

meahtenoha — Wed, 11 Apr 2012 18:14:14 GMT

Hi BigstickCarpet- Not to worry--I've found the duplciate account you made with your gmail address.

That's now been deleted. You should now be able to change your email without any trouble.

Re: Trying to change my password on my Spotify Premium Account

GloGi — Sun, 06 May 2012 08:32:14 GMT

I'm experiencing the same exact problem while trying to edit my account infromation.

Re: Trying to change my password on my Spotify Premium Account

Richard — Mon, 07 May 2012 08:20:05 GMT

GloGi - I've made a few changes to things in our system. Any better now?

Same again

roger_racoon — Thu, 31 May 2012 16:22:10 GMT

Exactly the same issue here while trying to change my password...

Re: Same again

Richard — Thu, 31 May 2012 16:24:34 GMT

@roger_racoon wrote:

Exactly the same issue here while trying to change my password...

Hey, it looks like you also had a duplicate account, which I've now deleted.

Re: Same again

roger_racoon — Thu, 31 May 2012 16:48:55 GMT

Thanks!

Re: Same again

braven — Wed, 06 Jun 2012 08:53:08 GMT

I believe I am having the same problem!

I'm trying to change my email address, not my password. When I joined Spotify, I created an account using my old gmail email address. Now I want to use my new Gmail email address instead. However, because I have already paired Spotify to my Facebook account, which uses my new Gmail address, Spotify won't let me change it.

I get the same error as mentioned above, "Another account is already registered with this email address".

Re: Trying to change my password on my Spotify Premium Account

itsmejoed — Thu, 07 Jun 2012 05:53:47 GMT

OK, so I updated my credit card information (it expired) on my Spotify account, but in order to complete it, it is asking for my password. I have no idea what my password is. I cannot reset my password, because the email address that is associated with my Facebook account no longer exists. When I try to add an email address in my Facebook "Account Settings" it says that it is sending an email to verify the account, but it never shows up - inbox, spam, or otherwise. I have no way to retrieve my password. I have been DAYS without my Spotify and it seems like an ETERNITY. What do I do now?

Thanks

xxx

Re: Trying to change my password on my Spotify Premium Account

Richard — Thu, 07 Jun 2012 05:54:57 GMT

kbert - I see you've submitted a message in about this. I've responded to that directly.

itsmejoed - your login details should just be the same you use to log into Facebook. If you've got Facebook open in another tab you should only have to press 'login with Facebook.' Is that not working?

I've also edited out your email address from your post. Best not to have that posted publicly.

Re: Trying to change my password on my Spotify Premium Account

Jussi — Fri, 08 Jun 2012 06:23:10 GMT

I tried to change my password and also reset it explicitely. The desktop client now correctly requires the new password but the website still requires the old password. Please fix so that there is only on password for my account.

Best regards,

- Jussi

Re: Trying to change my password on my Spotify Premium Account

Richard — Fri, 08 Jun 2012 06:32:33 GMT

Hey Jussi, that sounds like a bit of a strange issue. Would you mind writing into our contact form with some more information so we can investigate? You should only have the one password.

Re: Trying to change my password on my Spotify Premium Account

Jussi — Fri, 08 Jun 2012 07:33:36 GMT

It seems the problem has gone away. Both the desktop client and the website allow logging in only with the new password. Should I still write something into the contact form? I can do if it helps you in any way.

Re: Trying to change my password on my Spotify Premium Account

Richard — Fri, 08 Jun 2012 07:47:39 GMT

There's no need to if the problem is now resolved.

Re: Trying to change my password on my Spotify Premium Account

monovstereo — Mon, 11 Jun 2012 02:02:11 GMT

Same here with changing the password. I actually don't need Facebook to be connected to spotify at all so you can go ahead and remove that connection for me. Thanks!

Re: Trying to change my password on my Spotify Premium Account

Richard — Mon, 11 Jun 2012 09:49:18 GMT

Hey monovstereo, welcome to the Community.

It looks like you've ended up with a duplicate account via Facebook here. See my thread here to get things sorted.

topic Re: Trying to change my password on my Spotify Premium Account in Archived content

Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Similar problem here...

Hi BigstickCarpet- Not to worry--I've found the duplciate...

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Same again

Re: Same again

Re: Same again

Re: Same again

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account

Re: Trying to change my password on my Spotify Premium Account