topic Re: Playlist missing in Archived content

Playlist missing

heimeg — Wed, 08 May 2013 22:42:24 GMT

Hi, my playlist with well over 1000 songs got lost the other day!

It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, because then the new list just appears empty.

Please help!

- Sigve

Re: Playlist missing

Peter__ — Wed, 08 May 2013 22:44:17 GMT

@heimeg wrote:

Hi, my playlist with well over 1000 songs got lost the other day!

It's being kept alive by the subscribers though, but I don't have it myself, and I can't copy the tracks over to another list, because then the new list just appears empty.

Please help!

- Sigve

Hey! Welcome to the community 🙂

Have a read at the official playlist recovery topic for instructions on how to request a staff recovery of your playlist 😉

Peter

Re: Playlist missing

heimeg — Wed, 08 May 2013 22:46:02 GMT

I've tried that, but got no answer! 😞

Re: Playlist missing

Peter__ — Wed, 08 May 2013 22:48:23 GMT

How long ago roughly did you fill in the form?

Peter

Re: Playlist missing

heimeg — Wed, 08 May 2013 22:49:03 GMT

idk.. like a week?
I'm sorry.. I'm really impatient. But this list kinda means a lot to me.

Re: Playlist missing

Peter__ — Wed, 08 May 2013 22:51:09 GMT

That is a long time! 😞

No worries my friend, what I will do is leave a note to the community team to chase this up for you asap but it will probably be tomorrow (pretty late here in the UK).

That is the best I can do, but hopefully they will be able to get that restored for you.

Peter

Re: Playlist missing

user-removed — Wed, 08 May 2013 22:51:49 GMT

Hey there.

Contact customerservice using form and they help you. Use About page, there is form.

My time is now over on this community this night, so I say to all good night guys!

Re: Playlist missing

Peter__ — Wed, 08 May 2013 22:52:07 GMT

Sorry forgot to ask, what is the name of the playlist? Or if you can see it from your followers a link to it would be epic 😛

Peter

Re: Playlist missing

heimeg — Wed, 08 May 2013 22:53:39 GMT

Sending a PM since it's a collab and I don't want random people to ruin it

Re: Playlist missing

Peter__ — Wed, 08 May 2013 22:55:36 GMT

@heimeg wrote:

Sending a PM since it's a collab and I don't want random people to ruin it

Awesome, I have posted it over on the super user area for the staff to pick up.

Fingers crossed for you! They will probs drop a post here once they have done it or if they have any issues 😉

Peter

Re: Playlist missing

user-removed — Wed, 08 May 2013 22:56:12 GMT

Thanks for doing that. Send this to mod, they will be able to help you!

My last post here this night, hopefully 😄 My time is over, I can go sleep ❤️

Re: Playlist missing

heimeg — Wed, 08 May 2013 22:57:20 GMT

Thanks! ❤️

You're a saving angel!

Re: Playlist missing

Adam — Thu, 09 May 2013 06:37:28 GMT

Hey heimeg, that's all done for you - that playlist should be back in your account next time you log in. Seems I missed your playlist when I was recovering everyone else's, sorry.

Re: Playlist missing

heimeg — Thu, 09 May 2013 07:43:46 GMT

Thanks A LOT!

You have no idea how greatful I am ❤️

Re: Playlist missing

Peter__ — Thu, 09 May 2013 08:56:11 GMT

Awesome! 🙂
Told you support are awesome 😉

Peter

Re: Playlist missing

user-removed — Thu, 09 May 2013 12:39:13 GMT

This has happened to me as well. I have logged in with my facebook credentials but cannot retrive my playlists. After searching far and wide for a solution, I can't seem to find one. I emailed customer service a week ago and have not received a reply.

Please help!

Re: Playlist missing

Peter__ — Thu, 09 May 2013 12:43:46 GMT

@user-removed wrote:

This has happened to me as well. I have logged in with my facebook credentials but cannot retrive my playlists. After searching far and wide for a solution, I can't seem to find one. I emailed customer service a week ago and have not received a reply.

Please help!

Hey! Welcome to the community 🙂

If all of your playlists are gone then it sounds like you are logging into a duplicate account, there are instructions on how to fix that issue over in this topic.

If you are still having issues, can you post your case number from when you got in touch (it is in the automated confirmation email) and I will see if I can get someone to look into that for you.

Peter

Re: Playlist missing

user-removed — Thu, 09 May 2013 14:11:01 GMT

Peter - thanks for your quick reply. I've tried the duplicate account thing, but I can't figure out if I in fact have many accounts. I don't think I do. I was a user prior to the Facebook partnership.

Here is my case number

Case # 00680119

With best,

Eric

Re: Playlist missing

user-removed — Thu, 09 May 2013 14:18:25 GMT

Hey there ericdenby and thanks for your question 🙂

Do not worry. I can help you with this issue.

I escalated this case number 00680119 to Spotify staff.

Let me know if you need more help. I will help you.

Have a nice day!

Greetings,
Jyri

Re: Playlist missing

Jamie — Thu, 09 May 2013 14:20:24 GMT

ericdenby - No need to be alarmed, i've found your case and will be in touch shortly 🙂