topic Re: Password reset in Archived content

Password reset

Robbrandt — Fri, 10 May 2013 18:39:04 GMT

I need to reset my
Password but no longer have the email address I signed up under.

Re: Password reset

Peter__ — Fri, 10 May 2013 20:33:46 GMT

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to help you get that reset after verifying a few details.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Password reset

MikeyB — Fri, 10 May 2013 18:47:15 GMT

Hi Robbrandt! Welcome to the Spotify Community!

I'm sorry to hear that you're having trouble with your account. I do have a quick question; did you register with Spotify using a Facebook account or a stand-alone account? If you're using a Facebook account, you would only change the password on your Facebook. Otherwise, if you didn't use Facebook at all during the registration process, you're probably going to have better luck contacting the support team at this form.

If you get an automated response, just respond back and you'll have the attention of one of the awesome Spotify Professionals.

Good luck and let me know if this has assisted you in any way!

Edit #1 -

Ah, xD, too slow.

Re: Password reset

user-removed — Fri, 10 May 2013 18:49:25 GMT

Hey there Robbrandt and very warm welcome to the Spotify Community 🙂

Thanks for your question.

Contact Spotify using form http://www.spotify.com/about-us/contact/.

If any problems with Spotify in future, just come back and let me know. I will help you.

Greetings,
Jyri

Re: Password reset

Robbrandt — Fri, 10 May 2013 20:08:27 GMT

Got 3 responses here but none to my form

Re: Password reset

Peter__ — Fri, 10 May 2013 20:35:08 GMT

@Robbrandt wrote:
Got 3 responses here but none to my form

Did you get in touch using one of the links above?

Peter

Re: Password reset

Robbrandt — Fri, 10 May 2013 20:56:06 GMT

Yes Peter. The top link. I changed my email address.

Re: Password reset

Robbrandt — Fri, 10 May 2013 20:57:44 GMT

I joined with a user name. Not thru Facebook. I had a free acct thru fb. But joined with the name robbrandt

Re: Password reset

meahtenoha — Fri, 10 May 2013 21:07:18 GMT

Hey Robbrandt - I can confirm your case has reached us. You'll receive a response from one of our CS team shortly. Thanks!

Re: Password reset

Robbrandt — Sat, 11 May 2013 12:32:03 GMT

Twelve hours later. Nothing.

Re: Password reset

Robbrandt — Sun, 12 May 2013 15:02:19 GMT

Still nothing. No email. Nothing. This is bull**bleep**.

Re: Password reset

Robbrandt — Sun, 12 May 2013 15:02:37 GMT

You admitted it was received yet I don't have a response.

Re: Password reset

Robbrandt — Sun, 12 May 2013 18:08:05 GMT

So are you just blatantly ignoring this?

Re: Password reset

Peter__ — Sun, 12 May 2013 18:55:01 GMT

Hey 🙂

Don't worry, if your case is in the queue it will be answered as soon as possible.

Since it is the weekend, replies can sometimes take a little longer.

Peter

Re: Password reset

Robbrandt — Mon, 13 May 2013 15:40:54 GMT

Still nothing.

Re: Password reset

Jamie — Mon, 13 May 2013 15:59:05 GMT

Robbrandt - From having a look on our system I can see that the response was sent to your old e-mail address.

I have now resent the e-mail to your new address and it should be with your shortly. Sorry about the delay!

Re: Password reset

MATTHEWROSSCOLE — Wed, 12 Jun 2013 21:43:04 GMT

Hi- I just got a new Samsung Galaxy s4 and spotify will not let me log in. I have tried to have the password sent all day long and still not one email has gone to my email address: matthewrrosscole@gmail.com. I am a paid subscriber and this is EXTREMELY frustrating. Thanks for your help!

Re: Password reset

Jamie — Thu, 13 Jun 2013 09:33:52 GMT

Hi Matthew,

Welcome to the Community!

As your account was created through Facebook, entering your Facebook credentials when logging in should do the trick.

If you're having trouble remembering your Facebook password, you can reset it by visiting this link. That should do the trick 🙂

Any questions, let us know!

Re: Password reset

maxpanic — Mon, 20 Jan 2014 13:01:40 GMT

need my password reset and followed the link and emailed, got a response, so again emailed back even though it was a no reply address.

dont really understand why it is so complicated to reset the password....need it sorted asap to take up Vodafone contract offer.

regards
Adam

Re: Password reset

Peter__ — Mon, 20 Jan 2014 13:07:55 GMT

Can you not get a password reset directly?:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset.