topic Re: All spotify starred items missing! in Archived content

All spotify starred items missing!

Jeff23 — Mon, 13 May 2013 15:06:24 GMT

I logged on today all my hundreds of starred items are missing. My playlists still exists but my starred items are gone. I did not delete them this is a bug in the system.

Re: All spotify starred items missing!

Adam — Mon, 13 May 2013 15:14:32 GMT

EDIT: try logging out and back in. Does that help at all?

Re: All spotify starred items missing!

Jeff23 — Mon, 13 May 2013 15:16:32 GMT

I should of thought of doing that. LOL! I tried closing the app and re-opening it assuming that would do the same. It seems to be showing now thanks!

Re: All spotify starred items missing!

Adam — Mon, 13 May 2013 15:17:46 GMT

@Jeff23 wrote:

I should of thought of doing that. LOL! I tried closing the app and re-opening it assuming that would do the same. It seems to be showing now thanks!

No worries. I'm not sure logging out/in itself would have fixed it but I refreshed your Starred list at our end. 🙂

Re: All spotify starred items missing!

bosal — Tue, 08 Oct 2013 11:09:36 GMT

Hi,

I've lost my all starred items 😕 Please help. I disconnected the account on facebook uninstalling the app, and after installing it again I've got non of my fav. songs 😕 My account ID change as well.

Re: All spotify starred items missing!

Peter__ — Tue, 08 Oct 2013 11:15:10 GMT

@bosal - Sounds like you have logged into a duplicate account, try the steps here 😉

Peter

Re: All spotify starred items missing!

bosal — Tue, 08 Oct 2013 11:22:43 GMT

It didn't work 😞

Re: All spotify starred items missing!

Sam — Tue, 08 Oct 2013 13:07:17 GMT

bosal - If you could Star one song in your account, we'll be able to re-add your Starred songs.

Re: All spotify starred items missing!

bosal — Tue, 08 Oct 2013 13:16:59 GMT

DOne 🙂

Re: All spotify starred items missing!

Sam — Tue, 08 Oct 2013 13:31:22 GMT

Cool, just added them.

Re: All spotify starred items missing!

bosal — Tue, 08 Oct 2013 15:02:01 GMT

Now I can die happy 😉 Thanks a lot.

Re: All spotify starred items missing!

CCOAST98 — Wed, 16 Oct 2013 02:27:32 GMT

All of my spotify starred tracks have dissapeared as well and I'm using the same account from 2 years ago.

Re: All spotify starred items missing!

CCOAST98 — Wed, 16 Oct 2013 02:30:10 GMT

Never mind I fixed the problem

Re: All spotify starred items missing!

szatitamas — Tue, 04 Feb 2014 13:44:54 GMT

Hello Guys,

My starred items were also disappeared. If I add new items to it, after an application restart, it is disappear again.

Please help!

Re: All spotify starred items missing!

Joe — Tue, 04 Feb 2014 13:47:00 GMT

Hi. What device/platform are you using @szatitamas ?

Re: All spotify starred items missing!

Peter__ — Tue, 04 Feb 2014 13:47:20 GMT

Weird, what happens if you star one track from the web player (play.spotify.com)? Do they then save in your other clients?

Re: All spotify starred items missing!

szatitamas — Tue, 04 Feb 2014 14:19:25 GMT

OSX, and occasionally iphone. The problem occurs in OSX client.

Re: All spotify starred items missing!

szatitamas — Tue, 04 Feb 2014 14:23:38 GMT

It's working from the web interface. Since then it's working from the client as well.

The only question is can I get back my old starred items somehow?

Thanks for resolution!

Re: All spotify starred items missing!

Peter__ — Tue, 04 Feb 2014 14:59:32 GMT

You would need to get in touch with the Spotify team directly using the online contact form for that and see if they can do it for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.