topic Country mismatch in Archived content

Country mismatch

aladsto — Wed, 15 May 2013 11:29:15 GMT

Hi,

I bought a gift card for friend in another country (I'm in Spain, he's in the UK) and when he tries to redeem the code, he gets a "country mismatch" error.

How can we solve this problem?

Thanks

Re: Country mismatch

Peter__ — Wed, 15 May 2013 12:02:54 GMT

Hey! Welcome to the community 🙂

Spotify gift/e Cards are currently only redeemable in the country in which they where purchased.

If you get in touch with the customer services team directly using the online contact form they might be able to get it changed over to a UK code for you, but no promises!

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Country mismatch

aladsto — Wed, 15 May 2013 12:04:32 GMT

ok, thank you very much!

Re: Country mismatch

mikbab — Fri, 17 May 2013 21:36:27 GMT

same thing over here with the error ..... and the support hasnt replied at all

Re: Country mismatch

Peter__ — Fri, 17 May 2013 22:26:28 GMT

@mikbab wrote:

same thing over here with the error ..... and the support hasnt replied at all

Did you get an automated email reply?

Is so, just reply directly to it and a member of the team will get back to you as soon as possible.

Peter