topic Re: Spotify Premium not recognised in Archived content

Spotify Premium not recognised

crouzilles — Fri, 17 May 2013 13:36:21 GMT

I have purchased spotify premium yesterday, but no matter where I log on from, my android phone, android tablet or desktop, my premium account doesn't seem to be activated.

What next?

Thank you

Re: Spotify Premium not recognised

Adam — Fri, 17 May 2013 14:01:58 GMT

Your Premium account seems to be on a Facebook-connected account you have. If you use your Facebook details to log in, you should get access to that Premium time.

Re: Spotify Premium not recognised

user-removed — Fri, 17 May 2013 18:42:07 GMT

Hi,

I am sorry to disapoint you, but I do not have a facebook account, so this is not possible.

Please tell me what to do so I can use the service I purchased.

Thank you

Crouzilles

Re: Spotify Premium not recognised

Peter__ — Fri, 17 May 2013 19:00:23 GMT

If you log into the client using your email address (which logs in via Facebook authentication - but you might not even have realised it was Facebook connected!) do you get to your premium?

Peter

Re: Spotify Premium not recognised

user-removed — Fri, 17 May 2013 20:42:29 GMT

Hi Peter,

No I cannot login using my email address, it says login failed.

To log into my spotify account I use "crouzilles" as the username and that works fine, but still no premium I'm afraid

What next?

Thanks

Re: Spotify Premium not recognised

Peter__ — Fri, 17 May 2013 22:21:32 GMT

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to investigate what has happened a little closer. If you have been billed there will be a premium account somewhere!

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter