topic Re: Need Help Resubscribing in Archived content

Need Help Resubscribing

sparklediva28 — Fri, 17 May 2013 16:23:05 GMT

Hi I have been trying to restart my service and I keep getting a error message I'm not logged in . I logged in select account and it has resubscribe button . I can see all my billing info so I hit button and it says I need to put in FB password on next page . It loads and then gives me the oops you not logged in message . I don't know what to do .I have tried to log out and log back in and it still won't work. Never had prob before if I unsubscribed and resubscribed . Thanks

Re: Need Help Resubscribing

Taylor — Fri, 17 May 2013 17:28:12 GMT

Hi,

What device/OS are you using?

Try using a different browser, and/or logging into facebook before attempting to login to Spotify.

Anthony 🙂

Re: Need Help Resubscribing

Godzilah — Fri, 17 May 2013 21:10:01 GMT

I use an iPhone 5. Os is up to date. Never had a problem before with this browser. I was a premium user before and stopped service last month but decided to resubscribe. Now what do I do

Re: Need Help Resubscribing

sparklediva28 — Sat, 18 May 2013 14:45:11 GMT

I have a HTC Inspire phone which what I was using before to try and resubscribe . I went and tried to resubscribe using my Kindle Fire and I am still getting the same message ... Not sure why it won't recognize me as being logged in.