topic Re: Disconnect from Facebook completely. in Archived content

Disconnect from Facebook completely.

user-removed — Fri, 17 May 2013 20:07:28 GMT

I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebook.

Re: Disconnect from Facebook completely.

Peter__ — Fri, 17 May 2013 22:19:20 GMT

Hey 🙂

If you are being asked to enter your Facebook password, it sounds like you are logging in using Facebook authentication.

Are you logging in using your Spotify username (not your email address) and password?

Peter

Re: Disconnect from Facebook completely.

Patricia — Sat, 18 May 2013 15:51:29 GMT

Hey tophe!

It looks like you have two accounts with us. That might be why you're having these issues. Don't worry, we can help you get that sorted if you email us here. Our payments team will get in touch with you as soon as they can.

Re: Disconnect from Facebook completely.

user-removed — Sat, 18 May 2013 21:22:24 GMT

Thank you. I emailed yesterday.. I hope it can get sorted out.

Re: Disconnect from Facebook completely.

Patricia — Sun, 19 May 2013 13:35:30 GMT

Hey!

What's the case number you got through after emailing us? Let us know and we'll chase it up 🙂