topic Re: Disconnect from Facebook in Archived content

Disconnect from Facebook

user-removed — Tue, 21 May 2013 21:45:54 GMT

I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spotify account (I had my spotify account long before connecting it to facebook). What can I do to retrieve my playlists?? I tried connecting to Facebook again but now the Social Network tab has disappeared from my Preferences.

Trying to find a solution I stumbled upon this topic: http://community.spotify.com/t5/Newcomers-and-Contribution/Tutorial-How-to-Disconnect-Spotify-from-Facebook/m-p/247266#M2255 It would be helpful if they mentioned step 3 before step 2 as if I were following instructions it would be too late to back up the playlists after I had disconnected Facebook.

DOes anyone know how to solve this?

Re: Disconnect from Facebook

Peter__ — Tue, 21 May 2013 22:12:03 GMT

Hey 🙂

Are you logging into the desktop client using your Spotify username and password (not your email address)?

Peter

Re: Disconnect from Facebook

user-removed — Wed, 22 May 2013 08:04:07 GMT

with my spotify username as always

Re: Disconnect from Facebook

Robbie — Wed, 22 May 2013 13:51:08 GMT

I've checked your account and can see your playlists are there. Let's help bring them back. One thing to try right now is changing your password (check your spam folder for the email) and logging in again. The next step to try is a clean reinstall of Spotify.

Please let us know how this goes.

Re: Disconnect from Facebook

Peter__ — Wed, 22 May 2013 14:00:43 GMT

Sounds like something strange is going on, that should get you back to your playlists. I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to dig into this a little further for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Disconnect from Facebook

user-removed — Thu, 23 May 2013 09:45:20 GMT

it tells me my username (danae.haratsis) is not associated with an active spotify account

Re: Disconnect from Facebook

Adam — Thu, 23 May 2013 10:17:51 GMT

@user-removed wrote:

it tells me my username (danae.haratsis) is not associated with an active spotify account

I've just checked your account. Your username is danaeharatsis. No full stop/period. 🙂