topic Password Reset in Archived content

Password Reset

androidph — Tue, 28 May 2013 03:20:01 GMT

I checked the forums and saw that there is REALLY a problem in resetting password.

I want to have my password change, I can't log in to my mobile devices. =(

Thanks in advance.

Re: Password Reset

Taylor — Tue, 28 May 2013 07:21:25 GMT

Hi, and welcome to the community!

Have you tried resetting it through the reset password page?

If you have and it still doesn't work, I suggest you submit an online contact form; and someone at Spotify should be able to reset it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Re: Password Reset

androidph — Wed, 29 May 2013 15:43:50 GMT

The online contact form worked well. I guess their automated system has its own issues though.

Online contact form is the best way to go.. They will send a link token right away... as long as it is business hours....

Cheers.

Thanks for the reply.