topic Re: Premium Account issue in Archived content

Premium Account issue

sfrance87 — Wed, 29 May 2013 14:30:22 GMT

Hi,

I've had a premium account for a while now and it re-news itself automatically, and has done since day one.

However, just not adverts have started again! So I checked my account and its reverted to a 'FREE' account! Why has it done this?? All my card details etc seem correct. Why have I been downgraded.

I dont want to click re-subscribe and end up paying double! HELP! I hate adverts...

Cheers

Re: Premium Account issue

Peter__ — Wed, 29 May 2013 14:39:36 GMT

Hey! Welcome to the community 🙂

Are you sure you are logging into the correct account? Can you see the receipts for previous months on your online account?

If you can, then it sounds like your most recent payment has failed for whatever reason, check your inbox inbox and spam/junk folders since you will have got an email if that is the case.

Peter

Re: Premium Account issue

sfrance87 — Wed, 29 May 2013 14:48:35 GMT

Yeah I'm Logged into the correct account, my player still says Premium up the top... I'm just getting ads now.

I can see how my previous receipts... and checked my email and found one (vame in the last hour) that said my recent payment has failed.

Nothings changed and there is money in the account... why would it fail and If i re-subscribe now, I wont get charged double will I?

Cheers

Re: Premium Account issue

Peter__ — Wed, 29 May 2013 14:51:40 GMT

@sfrance87 wrote:

Yeah I'm Logged into the correct account, my player still says Premium up the top... I'm just getting ads now.

I can see how my previous receipts... and checked my email and found one (vame in the last hour) that said my recent payment has failed.

Nothings changed and there is money in the account... why would it fail and If i re-subscribe now, I wont get charged double will I?

Cheers

Nope, as long as you are signing into the correct account you should be sweet to resubscribe 😉

Peter

Re: Premium Account issue

sfrance87 — Wed, 29 May 2013 14:58:09 GMT

Cheers!

All done, re-subscribed and now no more adverts!! Woohoo! Only had adverts for half hour and it drove me nuts.

Re: Premium Account issue

Peter__ — Wed, 29 May 2013 15:05:44 GMT

I know your pain! 😉

Peter