topic Re: Lost Playlists in Archived content

Lost Playlists

r40 — Fri, 31 May 2013 17:27:17 GMT

On my Android and iOS devices my some of my playlists isn't showing but it's Ok on my desktop.

What can I do?

Re: Lost Playlists

Liam — Fri, 31 May 2013 17:43:55 GMT

@r40 wrote:

On my Android and iOS devices my some of my playlists isn't showing but it's Ok on my desktop.

What can I do?

Are they showing up on your mobile at all?

Have you tried logging out then in?

Liam

Re: Lost Playlists

r40 — Fri, 31 May 2013 17:57:56 GMT

Tried loggin out and back in but some of the playlist don't show at all.

Re: Lost Playlists

Liam — Fri, 31 May 2013 18:02:56 GMT

@r40 wrote:

Tried loggin out and back in but some of the playlist don't show at all.

Are you logging in using the same method on all devices?

Re: Lost Playlists

r40 — Fri, 31 May 2013 18:05:15 GMT

Yes.

Re: Lost Playlists

Liam — Fri, 31 May 2013 18:16:31 GMT

In that case, this is very strange indeed. I'll ask a moderator for their opinion.

Re: Lost Playlists

r40 — Sat, 01 Jun 2013 11:28:13 GMT

Still having problems.

How do I contact Spotify directly?

It's just one playlist I'm having problems with.

Re: Lost Playlists

Peter__ — Sat, 01 Jun 2013 11:31:43 GMT

@r40 wrote:

Still having problems.

How do I contact Spotify directly?

It's just one playlist I'm having problems with.

You can get in touch directly here: https://www.spotify.com/about-us/contact/contact-spotify-support/

Before you do, I have a strange suggestion. On the desktop, can you make a new playlist, and copy the tracks from the one you are having issues with, into the new one a small number (up to 100ish) at a time and then see if the new playlist appears on your other devices?

There is a playlist synchronisation issue in desktop v0.9.0.133 so if this is being caused by that, copying the tracks in small numbers should prevent it from happening.

Peter