topic Re: Account issue with e-mailadres. in Archived content

Account issue with e-mailadres.

joraml89 — Sat, 01 Jun 2013 13:58:57 GMT

Dear spotify,

I sended on 14 may a contact forum to you with a question to reset the e-mailadres to my own.

Could you please take a look at it cause I still did not recieved any answer.

The case number is: 00697538

Thank you

Greetings Joram

Re: Account issue with e-mailadres.

Peter__ — Sat, 01 Jun 2013 14:44:06 GMT

Hey Joram! Welcome to the community 🙂

I have asked a member of the Spotify team to look into this for you.

Peter

Re: Account issue with e-mailadres.

joraml89 — Sat, 15 Jun 2013 08:07:59 GMT

Hello Peter,

I still have not heard anything of spotify for my case.

Can you please reply @ my case?

Greetings Joram

Re: Account issue with e-mailadres.

Peter__ — Sat, 15 Jun 2013 12:18:55 GMT

Hey Joram 🙂

I dont work for Spotify so the amount of information I can give you is not a lot. I can confirm a member of the community team did reply to my escalation request saying your case had been escalated internally and you should have recieved a reply the following Monday.

I have re-escalated this to the team just to check if the case was answered for you. Sorry the all the hassle, normally once we escalate it here everything goes smoothly!

Peter

Re: Account issue with e-mailadres.

joraml89 — Sat, 15 Jun 2013 14:49:53 GMT

Hoi peter,

Oke thank you very much 🙂 I wait a few days.

Greetings

Re: Account issue with e-mailadres.

meahtenoha — Sat, 15 Jun 2013 15:45:06 GMT

Hi joraml89 - Thanks for your post. If you receive an automated message back (directing you to the Community) just reply again and an we'll get back to you.

You should get a reply from one of our agents shortly.