topic Followers gone? in Archived content

Followers gone?

AndyOHart — Fri, 07 Jun 2013 10:06:00 GMT

Hey there. Logged in today and noticed that my Activity bar was empty, I had nobody followed and lost all followers too.

What happened? When I check the notifications it still says people followed me a few days ago but my profile says I have no followers? It says I am following 100+ people but the activity bar is empty?

Thanks for any help!

Re: Followers gone?

Jamie — Fri, 07 Jun 2013 10:23:10 GMT

Hi Andy,

That's a strange one! Not to worry, we have our toolkit at the ready, so let's get fixing!

In these instances, it's always worth starting off with a reinstallation of Spotify so we can rule out all of the obvious issues straight off.
Please give this a try and let us know if you're still experiencing this issue afterwards.

Re: Followers gone?

AndyOHart — Fri, 07 Jun 2013 10:57:37 GMT

I already reinstalled before I posted the message, nothing changed :S

Re: Followers gone?

Jamie — Fri, 07 Jun 2013 11:03:51 GMT

That's not a problem. Thanks for letting us know, Andy.

In order for us to perform certain tests on your account, please get in touch using our online form and reply to this thread with the case #.

We will then get back to you over e-mail with further instructions.

Re: Followers gone?

AndyOHart — Fri, 07 Jun 2013 11:07:37 GMT

Case number is #: 00740452 thanks

Re: Followers gone?

Jamie — Fri, 07 Jun 2013 11:24:46 GMT

Cheers Andy. I can see one of our advisors is already on the case. Let us know if there's anything else we can do to help.

Re: Followers gone?

AndyOHart — Fri, 07 Jun 2013 11:25:40 GMT

Will do buddy thanks

Re: Followers gone?

Jamie — Fri, 07 Jun 2013 11:29:02 GMT

Anytime 🙂

Re: Followers gone?

AndyOHart — Wed, 26 Jun 2013 10:22:14 GMT

Still waiting on a solution for this.

Got an email saying you haven't forgotton but it seems you guys have

Re: Followers gone?

Robbie — Wed, 26 Jun 2013 11:28:47 GMT

Sorry for the delay, I know our team are working to reproduce this and find out what exactly is going on. When there's an update we'll be sure to let you know right away.

I know you've tried this before, but if you could please try another reinstall, it could kick things into gear for you: https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Thanks a lot for your patience here. Hopefully we'll have something for you soon.

Re: Followers gone?

AndyOHart — Wed, 26 Jun 2013 12:33:09 GMT

Didn't work.

Also, I imported my 2 playlists from iTunes into Spotify from my Home computer.

I'm in work now and the playlists say Loading... and I can't play any songs.

However at home the playlists work fine.

Whats going on with this