topic Re: Can't add payment method in Archived content

Can't add payment method

mhk197 — Sun, 09 Jun 2013 13:20:14 GMT

When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, when I enter in my card to buy a free trial premium, it has the same error.

My account is linked to my facebook.

Can somebody please help? Thanks 🙂

Re: Can't add payment method

Peter__ — Mon, 10 Jun 2013 20:47:27 GMT

Hey! Welcome to the community 🙂

The best thing to do is to get in touch with the payments team directly using the online contact form and they will be able to assist you further with this. 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter