topic Payment failure in Archived content

Payment failure

SannaRomberg — Mon, 10 Jun 2013 21:56:25 GMT

So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while.

Dear Customer,

We've tried a number of times but have been unable to renew your Spotify subscription. As of today, you'll start to hear ads and, if you had a Premium subscription, you'll lose access to Spotify on your mobile phone.

Then they put a link in the email which links me to the subscription page. And I have follow the steps. I have also looked at Support and Help, but no, doesn't help at all. And I really need spotify.This have happened twice, first time after I had the 30 days trial and now after I payed, I want know why this happens, and why you won't fix it when you know it failed.

Sorry for my English.

Re: Payment failure

Sam — Tue, 11 Jun 2013 08:16:25 GMT

SannaRomberg - Hi there! We can't see exactly why the payment has failed, I'm afraid. However, I've just tried a little something in your account, which may fix things for the moment.

If you could try and resubscribe now, it might work. Let us know how you get on.

Re: Payment failure

SannaRomberg — Thu, 13 Jun 2013 21:38:00 GMT

I just resubscribed and it works perfectly!

Thank you so much Sam, you saved my day!