topic No Response in Archived content

No Response

user-removed — Tue, 11 Jun 2013 15:05:16 GMT

I have emialed Spotify this afernoon and still no response, any idea how long this usually takes?

Re: No Response

Peter__ — Tue, 11 Jun 2013 15:10:39 GMT

@user-removed wrote:

I have emialed Spotify this afernoon and still no response, any idea how long this usually takes?

You will normally get a reply within 24 hours. 😉

If you got an automated email reply directing you back to the community or help pages, to be on the safe side if you reply directly to that it will ensure your case reaches an advisor as soon as possible.

Peter

Re: No Response

user-removed — Wed, 12 Jun 2013 13:06:14 GMT

24 hours on and still no response - any chance this could be delt with today?

Re: No Response

Peter__ — Wed, 12 Jun 2013 13:08:05 GMT

Can you post your case number (its in the automated email reply) and I will ask someone to chase it up for you?

Peter

Re: No Response

user-removed — Wed, 12 Jun 2013 13:45:15 GMT

Case # 00746557

Thanks

Re: No Response

Sam — Wed, 12 Jun 2013 14:55:32 GMT

Hey there,

It looks like my colleague, Martin, replied yesterday afternoon. Did you not receive this? Have you checked your spam filters?

Re: No Response

user-removed — Wed, 12 Jun 2013 15:03:10 GMT

I have not recieved anything either in my inbox or junk mail folders. Is it not possible to simply email back in private messages on here?

Re: No Response

Sam — Wed, 12 Jun 2013 15:06:58 GMT

It isn't, I'm afraid. However, I'm sending you a private message now. Just to make sure we're sending the email to the right person.