topic Re: Multiple Artist recommendation e-mails in Archived content

Multiple Artist recommendation e-mails

weasel — Tue, 11 Jun 2013 19:06:46 GMT

So I've managed to get the same e-mail from Spotify six times in the last 4 hours. It's an e-mail recommending the same 8 artists / albums. They all have different Message-ID headers and different Time/Date stamps on them so I know it's not my mail client being wierd. I've tried unsubscribing and resubscribing to notification in my account, but they still keep coming. Anyone else experiencing this?

Re: Multiple Artist recommendation e-mails

Liam — Tue, 11 Jun 2013 19:28:26 GMT

@weasel wrote:

So I've managed to get the same e-mail from Spotify six times in the last 4 hours. It's an e-mail recommending the same 8 artists / albums. They all have different Message-ID headers and different Time/Date stamps on them so I know it's not my mail client being wierd. I've tried unsubscribing and resubscribing to notification in my account, but they still keep coming. Anyone else experiencing this?

I believe there was an issue in the Spotify's email system, however I'll ask a mod 🙂

Re: Multiple Artist recommendation e-mails

Jamie — Tue, 11 Jun 2013 20:47:21 GMT

Thanks for reporting this. We'll do some investigating. If it continues to happen, please let us know.

Re: Multiple Artist recommendation e-mails

weasel — Tue, 11 Jun 2013 20:49:21 GMT

Yes, this is still going on... Up to 9 copies of the same e-mail now. Getting one about one every hour, but is been 67 minutes since I received the last one.

Re: Multiple Artist recommendation e-mails

weasel — Tue, 11 Jun 2013 21:06:26 GMT

If it helps, here are the Time stamps in GMT of the same mails I've been getting:

Tue, 11 Jun 2013 20:56:41 +0000 (UTC)

Tue, 11 Jun 2013 20:19:12 +0000 (UTC)

Tue, 11 Jun 2013 19:42:54 +0000 (UTC)

Tue, 11 Jun 2013 19:06:59 +0000 (UTC)

Tue, 11 Jun 2013 17:56:24 +0000 (UTC)

Tue, 11 Jun 2013 17:18:35 +0000 (UTC)

Tue, 11 Jun 2013 16:42:28 +0000 (UTC)

Tue, 11 Jun 2013 16:07:06 +0000 (UTC)

Tue, 11 Jun 2013 15:31:21 +0000 (GMT)

Tue, 11 Jun 2013 14:57:41 +0000 (UTC)

Each message has a different Message-ID header, so they are unique. The only thing I can think of is that it started happening after I restarted my Desktop Client due to an upgrade notification. Not sure if that was a coincidence or not.

Re: Multiple Artist recommendation e-mails

mrfart — Wed, 12 Jun 2013 06:13:52 GMT

same problem here. Up to 19 now.

Re: Multiple Artist recommendation e-mails

Greg — Wed, 12 Jun 2013 08:59:34 GMT

Hey everyone,

If you could add your details to this thread that would be awesome.

We'll get to work on resolving this as soon as possible.

Thanks!