topic Re: No password reset email being sent in Archived content

No password reset email being sent

oxygenated — Thu, 13 Jun 2013 16:20:43 GMT

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopefully fix things, as they did in this forum post. Thanks!

Re: No password reset email being sent

Taylor — Thu, 13 Jun 2013 16:24:12 GMT

Hi, and welcome to the community!

I suggest you submit an online contact form instead; and someone at Spotify should be able to deal with that duplicate account for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

Re: No password reset email being sent

oxygenated — Thu, 13 Jun 2013 16:26:39 GMT

Hi Anthony! Thanks for the quick response! I put in an online ticket yesterday evening and haven't heard anything back yet. I had added the Spotify app on facebook.com, and that's when things collided. =D

Re: No password reset email being sent

Taylor — Thu, 13 Jun 2013 16:32:08 GMT

@oxygenated wrote:

Hi Anthony! Thanks for the quick response! I put in an online ticket yesterday evening and haven't heard anything back yet. I had added the Spotify app on facebook.com, and that's when things collided. =D

Hi,

Did you get an automated reply? If so, try responding to it directly (even if it's from a no reply address), and it will be sent to the staff.

If you've already done that and not got a response, feel free to let me know your case number and I'll get the staff to look into it for you.

If the email hasn't appeared, have you checked your spam folder?

Also, are you sure the email in your account is correct? If it's not, try submitting this contact form instead, where you can choose the email, then respond to the automated reply directly.

If the email still doesn't appear, let me know, and I'll escalate this over to the staff for you, so they should be able to look at your account themselves, and probably do it for you without you needing to submit a contact form.

Anthony 🙂

Re: No password reset email being sent

oxygenated — Thu, 13 Jun 2013 16:39:26 GMT

I just now replied to the 'no-reply' automated email that was sent yesterday. I've also been checking my spam folder just in case.

Also, when I completed the online form, the email was correct.

Hopefully I'll get a reply sometime this afternoon. Thanks for all your help!

Re: No password reset email being sent

Akesson86 — Thu, 13 Jun 2013 18:58:40 GMT

I have the same problem, i try to login in to my account whitout facebook but i cant so i try to get "reset password but nothing have sent yet to my mail?

Whats wrong?

Re: No password reset email being sent

Peter__ — Thu, 13 Jun 2013 19:29:15 GMT

@Akesson86 wrote:

I have the same problem, i try to login in to my account whitout facebook but i cant so i try to get "reset password but nothing have sent yet to my mail?

Whats wrong?

If you get in touch using the link AnthonyB posted above someone will be able to help you out 😉

Peter