topic Re: Billing question in Archived content

Billing question

antique66 — Fri, 14 Jun 2013 04:09:26 GMT

My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status says my next payment will be $9.99. I need either an adequate explaination for the discrpency, or a refund of the $1.74 difference. Preferrably the latter.

Re: Billing question

antique66 — Fri, 14 Jun 2013 04:11:37 GMT

Sorry. Bad math. It's a $.75 difference. My question stands, however.

Re: Billing question

fox24nak8 — Fri, 14 Jun 2013 05:11:02 GMT

Are you serious? 75 cents! Wow things must be really bad over there.... I'm sorry about your luck! The postage stamp for your refund check will cost .75 alone, not including the paper & envelope it's printed on. This is frivolous!!!

Re: Billing question

MichaelJerzak — Fri, 14 Jun 2013 06:17:28 GMT

Me and a fellow Spotify Community Expert have also noticed the same thing, we will have a staff member look into this ASAP. I promise.

Re: Billing question

Peter__ — Fri, 14 Jun 2013 10:15:26 GMT

Hey 🙂

It sounds like you are being charged US Sales tax on your new subscription, unfortunately I don't have anymore details than that.

There is an FAQ about those changes here.

Peter