topic Re: HELP ME PLEASE! in Archived content

HELP ME PLEASE!

ess1213 — Fri, 14 Jun 2013 19:45:19 GMT

I bought a 10$ gift card and didn't know the difference between unlimited and premium so I click on unlimited but I only got it because I though it would work on my Ipod but it doesn't so how do I switch to premium the one that works on everything and yes I already tried switching but it wants me to set up a payment method but I just want to refund my card I have to get premium help???!!?

Re: HELP ME PLEASE!

Peter__ — Fri, 14 Jun 2013 19:56:26 GMT

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to get that changed over for you. They are the only ones who can do it I'm afraid.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: HELP ME PLEASE!

ShannonTyler89 — Fri, 14 Jun 2013 21:55:26 GMT

Don't count on that contact form doing much for you. http://www.bbb.org/NYC/Business-Reviews/mobile-apps/spotify-in-new-york-ny-127561/

Re: HELP ME PLEASE!

Peter__ — Fri, 14 Jun 2013 22:02:07 GMT

@ShannonTyler89 wrote:

Don't count on that contact form doing much for you. http://www.bbb.org/NYC/Business-Reviews/mobile-apps/spotify-in-new-york-ny-127561/

How is that relevant to this case?

Look online, you will see complaints for any business.

Peter

Re: HELP ME PLEASE!

ShannonTyler89 — Fri, 14 Jun 2013 22:06:29 GMT

A failing grade from the BBB is an atrocious reflection on the company. The BBB was created to protect consumers from companies who have notoriously terrible service (as Spotify does) or who rip them off (Spotify, repeatedly double charging customers).

Re: HELP ME PLEASE!

Sam — Sat, 15 Jun 2013 06:29:02 GMT

ess1213 - If you could use the contact form that Peter mentions, we'll get back to you as soon as possible. If you could post your case number, we'll make sure it gets looked into.

ShannonTyler89 - Please try and stay on topic.