topic Re: Not Reciving Password Reset Emails in Archived content

Not Reciving Password Reset Emails

Tellah — Sun, 16 Jun 2013 18:55:57 GMT

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disabled filters . I do know google will filter some emails that are not on an exception of some kind. So I was hoping someone could give me that email to add or employed Spotify worker could help me with this.

Re: Not Reciving Password Reset Emails

Liam — Sun, 16 Jun 2013 18:58:47 GMT

@Tellah wrote:

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disabled filters . I do know google will filter some emails that are not on an exception of some kind. So I was hoping someone could give me that email to add or employed Spotify worker could help me with this.

Hi,

I believe there were some issues with emails recently. I'll ask another super user though.

Liam

Re: Not Reciving Password Reset Emails

Liam — Sun, 16 Jun 2013 19:31:38 GMT

Do you have a case number? If so, I'll escalate it 🙂

Liam

Re: Not Reciving Password Reset Emails

Tellah — Sun, 16 Jun 2013 19:50:04 GMT

Thank you for the fast response , and sorry I misread and had thought the REF was the case, it is 00715053 that was on the 24th, I also sent 00755308 today just before posting, as I didn't know if anyone would respond here for sure.

Also, if you are wondering I had Spotify on my linux partition set to login automaticly from a long time ago; so I am able to login from the "Your account" option.

Re: Not Reciving Password Reset Emails

Liam — Sun, 16 Jun 2013 19:53:56 GMT

@Tellah wrote:

Thank you for the fast response , and sorry I misread and had thought the REF was the case, it is 00715053 that was on the 24th, I also sent 00755308 today just before posting, as I didn't know if anyone would respond here for sure.

Also, if you are wondering I had Spotify on my linux partition set to login automaticly from a long time ago; so I am able to login from the "Your account" option.

Wait, you're logging into the client automatically, or the website?

I'm almost certain there are programs you can get to unmask passwords...

Liam

(P.S Escalated)

Re: Not Reciving Password Reset Emails

Tellah — Sun, 16 Jun 2013 20:46:59 GMT

No, using the "Your Profile" from the Spotify Client generates a Login Token, no login screen is displayed at anytime on the browser.

Re: Not Reciving Password Reset Emails

Robbie — Mon, 17 Jun 2013 12:30:50 GMT

Sent an email your way with a brand new password reset. Hope you enjoy!