topic Re: Premium gone in Archived content

Premium gone

bitemandeln — Wed, 19 Jun 2013 19:29:26 GMT

Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night.

Apparently, now I have Spotify Free.

I have checked my payment log and my spotify premium is all paid and done for.

I would like this issue to be fixed as soon as possible please.

Regards,

Ansgar

Re: Premium gone

Taylor — Wed, 19 Jun 2013 20:26:34 GMT

Hi, and welcome to the community!

Are you sure you're logging into the right account? It's very easy to have both a facebook (email) login and a Spotify (username) login!

Anthony 🙂

Re: Premium gone

bitemandeln — Thu, 20 Jun 2013 09:00:23 GMT

After a thorough search for the problem, I have come to the conclusion that the problem lies in my recent action of switching bank cards. Therfore, a payment issue have most likley occured.

I will contact my bank and hopefully sort it out.

Thanks for the concern.

Regards,

Ansgar