topic Premium Subscription Upgrade in Archived content

Premium Subscription Upgrade

sjc1008 — Wed, 19 Jun 2013 21:48:54 GMT

After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal. However, when I went to renew my account and after entering my new card information,every time I select to upgrade back to premium i keep getting redirected between the page asking for my Facebook password for verification and the page asking me to select premium. It has just continued in the cycle everytime I enter my password or select the premium upgrade. Can anyone help?

Re: Premium Subscription Upgrade

sunsetmanda — Wed, 19 Jun 2013 22:14:19 GMT

I too am having this same exact problem. Spotify help!

Re: Premium Subscription Upgrade

eyekeyshoe — Wed, 19 Jun 2013 23:30:12 GMT

I was having the same problem. i fixed it by going to spotify's webpage, clicked on "account" after clicking on my profile pic. Then I clicked on "change payment methods or card details". I then selected "remove payment method" and clicked "change". I then reentered my cc info and it worked. So try removing the payment method then re-entering it.

Re: Premium Subscription Upgrade

sjc1008 — Thu, 20 Jun 2013 03:59:08 GMT

This worked for me. Thank you for saving my music!

Re: Premium Subscription Upgrade

eyekeyshoe — Thu, 20 Jun 2013 05:44:02 GMT

You're welcome 🙂