topic Re: HELP - Disconnect Facebook! in Archived content

HELP - Disconnect Facebook!

razrlite — Fri, 21 Jun 2013 16:59:54 GMT

This has been agonizingly painful. I couldn't find a support email or number for spotify, so FINALLY i guess I can ask this question to SOMEONE(?) who can help?

I want to deactivate my facebook account
I can't do that if I want to continue to login to spotify
I have a premium spotify subscription

Please help. Side note - @spotify, figure out how to unhinge from FB. I predict a mass exodus of your target audience overy the next few years.

Re: HELP - Disconnect Facebook!

MichaelJerzak — Fri, 21 Jun 2013 18:14:58 GMT

Welcome to the Community razrlite! does it have a username number of some sort under this page https://www.spotify.com/us/account/overview/

Re: HELP - Disconnect Facebook!

razrlite — Fri, 21 Jun 2013 18:49:47 GMT

THx MBJ - yes there is a number.

Re: HELP - Disconnect Facebook!

Sam — Fri, 21 Jun 2013 19:17:59 GMT

If you could contact our team here, we'll be able to get it sorted.

Re: HELP - Disconnect Facebook!

razrlite — Mon, 24 Jun 2013 13:14:45 GMT

Eureka - Spotify Customer Service exists! Seems like the answer to this topic should be publicly posted, but maybe the issue is more complex than face value. Sit tight...

Re: HELP - Disconnect Facebook!

Peter__ — Mon, 24 Jun 2013 19:10:18 GMT

@razrlite wrote:

Eureka - Spotify Customer Service exists! Seems like the answer to this topic should be publicly posted, but maybe the issue is more complex than face value. Sit tight...

Spotify accounts created via Facebook can't be unlinked from Facebook due to some Spotify system design issues, mainly the inability to change usernames (since playlists are mapped to those usernames).

With that in mind, the only solution is to make a new non-Facebook Spotify account and move everything from one account to the other, which the Spotify team can do for you. There is a DIY guide too here but its a bit of a pain if you have a subscription!

Peter

Re: HELP - Disconnect Facebook!

razrlite — Tue, 25 Jun 2013 19:29:41 GMT

Ouch! This creates all sorts of weird problems. 1) I can't use my email address to sign up for the new account and 2) I have to create a new and diferent forums username?

Ok - so I set up a new account with a new email address I don't use:[Snip-Email(Privacy)-Peter] with username: razrlite.

Can you transfer everything from this account to that one? I want my premium subscription to end on my old account and not be transferred to new.

All doable?

Re: HELP - Disconnect Facebook!

Peter__ — Tue, 25 Jun 2013 19:29:27 GMT

Yes should be! Just drop the Spotify team an email using this form and they should be able to do that for you.

Once you submit a form, if you post your case number here I can escalate it for you too.

Just going to hide that email address from the public, spam and all 😛

Peter

Re: HELP - Disconnect Facebook!

razrlite — Tue, 25 Jun 2013 22:30:15 GMT

Thanks Peter - here you go!

00771968

Re: HELP - Disconnect Facebook!

Peter__ — Wed, 26 Jun 2013 19:06:42 GMT

Escalated that case to the community team to chase up for you so keep an eye on your inbox!

Peter